Know how to initiate refunds from the Shopify Dashboard.
You can initiate refunds to customers from the Shopify Dashboard. Follow these steps:
Follow these steps:
Log into the Shopify Dashboard.
Navigate to Orders and select the order you want to refund.
Enter the amount to be refunded. You can initiate:
- Full Refund: Enter the full order amount.
- Partial Refund: Enter an amount less than the full amount.
Enter a reason for the refund.
If the customer has selected an offer during checkout, ensure you refund only the discounted cost (Actual Cost minus Discount Amount) of the product/service.
Do not refund the actual cost of the product/service received from the customer.
Discounted Cost (Actual Cost minus Discount Amount)
Amount Refundable to Customer
The Order displays the refund details: