Initiate Refunds

Initiate Refunds

Follow these steps:

1. Log in to the Shopify Dashboard.
2. Navigate to Orders and select the order for which you want to refund.
3. Click Refund.
   
4. Enter the amount to be refunded. You can initiate:
   • Full Refund: Enter the full order amount.
   • Partial Refund: Enter an amount less than the full amount.
5. Enter a reason for the refund.
6. Click Refund.
   

Refund a Discounted Payment

If the customer has selected an offer during checkout, ensure you refund only the discounted cost (Actual Cost minus Discount Amount) of the product/service.

The Order displays the refund details: