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Available in🇮🇳 India

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Integration & Setup

In your Shopify admin, the Razorpay plugin is listed as 01 Cards, UPI, NB, Wallets by Razorpay. Your customers see it at checkout as Razorpay Secure (UPI, Card, Int’l Card, Apple Pay). The plugin was earlier listed as 1Razorpay - UPI, Cards, Wallets, NB and All-in-one Razorpay Payment Gateway. If you are unable to find the plugin, search for 01 Cards, UPI, NB, Wallets by Razorpay under Search by provider in your Shopify payment settings or use the direct link to access the app on your Shopify store.
Follow the build integration steps to integrate Razorpay Secure with your Shopify store.
No, API keys are not required to integrate a payment app with Shopify. OAuth is used to handle the authentication process.
Follow the steps given below to connect Razorpay Secure with your Razorpay account:
  1. When you try to reconnect, you will get the following screen. Click Manage. reconnect Razorpay Secure
  2. You will be redirected to a landing page. Click I am an existing user. Existing Merchant Shopify
  3. Scroll down and click Login.
Handy TipsMake sure you log in with owner credentials to connect Razorpay with Shopify successfully.
Razorpay login
  1. Click Activate on the activation screen on your Shopify Dashboard.
    Shopify Authorize
Razorpay Secure (UPI, Card, Int’l Card, Apple Pay) now appears as a Payment Gateway on your Shopify Store checkout.
Shopify CheckoutThis completes your integration.
The Activate button may be disabled due to the plugin being integrated into another account or keyless authentication not being enabled. To enable the Activate button:
  • Check for Integration with Another Account: Verify if you have integrated your Shopify Store with a different Razorpay MID. If yes, revoke access under applications and retry the Razorpay Secure integration steps.
  • Enable Keyless Authentication: Ensure keyless authentication is enabled from Razorpay’s end. To enable keyless authentication contact our Support team.
This error occurs when there is a discrepancy between the email IDs used in Shopify and Razorpay.
You can update the email ID on Razorpay to match the one used in Shopify. Verify that the email ID associated with owner access on Razorpay matches the one used in Shopify.
A blank screen appears when the email id used to log in to Razorpay doesn’t match the email ID registered with owner access on Razorpay. Make sure that you log in using the correct email ID.
To uninstall any Razorpay payment app from your Shopify store, follow these steps:
  1. Log in to your Shopify admin panel and navigate to Settings→Payments.
  2. Click Add payment methods.
  3. Click Search by provider and type Razorpay. This will show all the Razorpay payment apps installed on your Shopify store. Click the Razorpay app that you wish to uninstall. Search Razorpay in Payment Providers
  4. Scroll down to the bottom and click the Uninstall button to remove the app from your Shopify store. Uninstall the app
This will successfully uninstall the selected Razorpay payment app from your Shopify store.
To avoid confusion, uninstall the legacy version of the plugin and re-install the current plugin version (Razorpay Secure).
After migrating your website to Shopify, you need to integrate with the official Shopify Razorpay Secure plugin, as your previous Payment Gateway integration from the old platform will not be carried over. Follow the integration steps and once activated, your payment gateway will be displayed at checkout, allowing you to accept payments.

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Migration to Razorpay Secure

Shopify has launched a new payment platform, which requires existing and new payment apps to meet a new set of secure guidelines. Razorpay has built a new app, Razorpay Secure, that complies with these new rules.
Watch Out!Your customers’ payments will fail if you do not upgrade to the Razorpay Secure app at the earliest. So, you must upgrade to Razorpay Secure to provide an uninterrupted payment experience to your customers.
You can upgrade to Razorpay Secure by following a simple migration process. Know more about how to migrate to Razorpay Secure.
All Shopify and Shopify Plus merchants must migrate to the Razorpay Secure payments app to continue accepting payments without service disruptions.
Only a Shopify Store Owner or Administrator can complete the migration for a Shopify account. They will need Razorpay account credentials to connect the two applications.
Nothing will change for you or your customers if you upgrade to the Razorpay Secure app. If you do not migrate, Razorpay will not appear as a payment option for your customers once the old Razorpay app is deprecated.
If you do not deactivate the older Razorpay plugin, two Razorpay payment gateways will be visible to your customers on your store checkout, which may lead to confusion.

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Checkout and Payment Issues

Your customers may get the following error when making payments.Shopify page payment errorUninstall and reinstall the Razorpay Secure app from your Shopify store to resolve the error.To uninstall the app:
  1. Open your Shopify store in incognito mode.
  2. Navigate to Settings → Payments. Click Manage on 01 Cards, UPI, NB, Wallets by Razorpay.
  3. Go to Deactivate 01 Cards, UPI, NB, Wallets by Razorpay and click Uninstall 01 Cards, UPI, NB, Wallets by Razorpay. This uninstalls the app.
Follow the build integration steps to install the plugin again.
Watch Out!Ensure you uninstall and reinstall the app instead of only deactivating it.
If your plugin still does not accept payments, contact Support team.
You might have only integrated with Razorpay Direct - Credit Card Plugin, which supports card payments only. To accept UPI, Netbanking, Wallets and Cards at checkout, you need to integrate with Razorpay Secure, which is Razorpay’s full payment gateway app for Shopify.
Active payment method customisations typically cause this issue in your Shopify admin. When adding multiple payment providers, these customisations may conflict and prevent Razorpay from appearing at checkout.To fix this, follow the steps below:
  1. Navigate to Shopify Admin → Settings → Payments → Payment Method Customizations.
  2. Disable or remove all customizations listed under this section.
  3. Save the changes and refresh the checkout page.
Once the payment customizations are removed, the Razorpay payment option should reappear at checkout.If the issue persists, contact our Support team.
You can test a payment for Razorpay Secure on the Shopify store by switching to test mode. Know more about how to test a transaction in test mode.
Handy TipsOnce you successfully make a test transaction, ensure you uncheck the Enable test mode option to accept live payments.
No. It is not possible to rearrange the order payment options via the store settings of the Shopify Dashboard as it is a limitation from Shopify’s end.
Razorpay facilitates only payment collection. The partner is solely responsible for sending invoices or payment receipts with GST details to customers. To provide GST-compliant receipts, partners can use Razorpay Invoice product when collecting payments.

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Account Management

No, currently you can connect only one MID to your Shopify Store.
Handy TipsMake sure you log in using the correct Razorpay merchant id (MID) credentials via the Shopify Dashboard.
A Shopify store can be linked to only one Razorpay account (MID) at a time. You cannot run two Razorpay accounts on the same store simultaneously, but you can switch the store to a different account. See how to relink your Shopify store to a different Razorpay account (MID).
Yes, when customers pay through Razorpay on either of your connected websites, they will be redirected to the website they purchased from.

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Pricing and Settlements

No, there will be no additional charges. Your pricing plan will remain the same as earlier.
Funds will be settled as per the existing settlement schedule. There will be no change to it.

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Verification and Order Processing

Yes. The Razorpay Shopify integration works on payment auto-capture mode, so most Razorpay authorised payments get auto-captured. However, there is a 0.5% chance that an authorised payment encounters a gateway capture failure and gets auto-refunded. Before processing an order, verify the payment status on the Razorpay Dashboard or reconcile it from the reports.

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Features and Limitations

No, Shopify does not support Subscriptions. The Ecommerce platforms that support Subscriptions are Woocommerce, Magento, and Open Cart.
The Shopify Razorpay Secure plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example, JPY) or 3 decimal units (for example, BHD).
Razorpay does not provide a direct plugin integration for accepting payments through Meta Ads. However, you can use Razorpay Payment Pages with Facebook Pixel and Google Tracking ID to track payments and conversions from your Ad campaigns.
No, Razorpay Route API is not supported for Shopify integration. Only the Razorpay Secure plugin is supported for Shopify stores.