Frequently Asked Questions (FAQs)

Some frequently asked questions about Razorpay.

Find answers to some Frequently Asked Questions (FAQs) about Razorpay.

Razorpay is a developer-oriented payment gateway.
a. We provide you with timely support.
b. Our codes are super easy to integrate.

Also, our checkout experience is highly customer-friendly. For example:
a. We display preferred payment methods to customers based on past interactions.
b. Our saved cards feature ensures that customers do not have to re-enter card details.
c. We support an extensive list of payment methods and instruments.

Know more about


Razorpay is an Indian payments solution provider that allows businesses to accept, process and disburse payments with its product suite. We give you access to all payment modes including credit card, debit card, netbanking, UPI, and popular wallets including JioMoney, Mobikwik, Airtel Money, Freecharge, Ola Money, and PayZapp. We provide a secure link between your website, various issuing institutions, acquiring banks, and other payment gateway providers. List of


Razorpay is not a wallet provider. We enable businesses to accept payments and make payouts using various payment methods. We do not have a login before the payment page.We do not even redirect to any page; we take payments on the business' page. This drastically reduces the customer drop-off ratio, resulting in high profits for the buisness.

You can view the


You can view some of our

on our website.

All queries relating to full or partial cancellationof orders should be routed to the seller since we are a payment gateway and only facilitate online payments for sellers. As we do not handle shipping or order dispatch, you should directly contact the seller for any queries.
Once a refund is initiated, you should get the credit in your bank account within 5-7 business days. You can check the

Read our blog: .

We currently do not support this.

This section lets you overview the transactions received against your orders, refunds done(if any) and invoices received and helps you to capture or refund a payments (partially/fully).

To setup a password, follow these steps:

  • Enter your email address and click Forgot?. You will receive a verification link on your email ID.
    dashboard password setup
  • Click the verification link and setup your password.

Yes, we do support freelancers/individual business entities. You can

and submit your activation form.

Please check if you have received an email shortly after submitting the activation form and revert to the email thread. If you do not see any mail, please raise a request over

and our team will get back to you.

Follow these steps to complete the activation process:
a. Log in to your Razorpay Dashboard.
b. Complete Account Activation and KYC Verification steps.
c. Submit the activation form.

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Yes, you can start integrating without your account getting activated. But you must have an active account for the

. Check the to you. If you face any issues during the integration,

Activation of an account is subject to approval from our banking partners (Working days do not include Saturdays, Sundays, and bank holidays). We will update your account status after receiving the bank's response.

We try our best to have everyone's account activated on time. However, since you have not received an update on this, please raise a request with

. Our team will update you at the earliest on the status of your account.

Check the

Razorpay supports a range of


Our compliance team and partner banks perform routine audits of your KYC documents. We might temporarily pause your settlements during this time. Look out for clarifications asked by our team on your registered email. Upon receiving your response, we will process the application within 2 days and re-enable settlements for you.
You can still accept payments from your customers.

No, you cannot change your business type once the account is created. However, if you have not submitted your KYC details, then you can update the business type.