Frequently Asked Questions (FAQs)

Yes, we do support freelancers/individual business entities. You can

If you have already submitted the activation form but have not received any communication, please check your email inbox, including the spam or junk folders. Look for an email from Razorpay that would have been sent shortly after submitting the activation form. In case you don't find the email, please raise a request to

Follow the steps given below to complete the activation process:

1. Log in to your

   Razorpay Dashboard

   .
2. Complete Account Activation and KYC Verification steps.
3. Submit the activation form.

Yes, you can start integrating without your account getting activated. But you must have an active account for the

Activation of an account is subject to approval from our banking partners (Working days do not include Saturdays, Sundays, and bank holidays).

We will update your account status after receiving the bank's response.

We try our best to have everyone's account activated on time. However, since you have not received an update on this, please raise a request with

To ensure a smooth sign-up process, it is important to provide the necessary documents as per Razorpay's requirements. Check the

Razorpay supports

Our compliance team and partner banks perform routine audits of your KYC documents. We might temporarily pause your settlements during this time. Look out for clarifications asked by our team on your registered email. Upon receiving your response, we will process the application within 2 days and re-enable settlements for you.

No, you cannot change your business type once the account is created. However, you can update the business type if you still need to submit your KYC details.

Customers receive email receipts for the transactions on their account (payments or refunds). Unfortunately, this is mandated by our partner banks and hence cannot be disabled.