Frequently Asked Questions (FAQs)

Find answers to some Frequently Asked Questions (FAQs) about Razorpay.


1. Do you support freelancers or individuals?

Yes, we do support freelancers/individual business entities. You can

and submit your activation form.

2. I submitted the activation form a while ago. How can I get my account activated?

If you have already submitted the activation form but have not received any communication, please check your email inbox, including the spam or junk folders. Look for an email from Razorpay that would have been sent shortly after submitting the activation form. In case you don't find the email, please raise a request to

and our team will get back to you.

3. I have signed up with Razorpay. How do I complete my activation form?

Follow the steps given below to complete the activation process:

  1. Log in to your .
  2. Complete Account Activation and KYC Verification steps.
  3. Submit the activation form.

4. I have submitted my activation form, but my account is not activated. Can I start integrating?

Yes, you can start integrating without your account getting activated. But you must have an active account for the

. Check the to you. If you face any issues during the integration,

5. I have submitted my activation form. When will my account get activated?

Activation of an account is subject to approval from our banking partners (Working days do not include Saturdays, Sundays, and bank holidays).

We will update your account status after receiving the bank's response.

6. My account has not been activated; it has been too long since I got any update. What do I do?

We try our best to have everyone's account activated on time. However, since you have not received an update on this, please raise a request with

. Our team will update you at the earliest on the status of your account.

7. What are the documents needed to sign-up?

To ensure a smooth sign-up process, it is important to provide the necessary documents as per Razorpay's requirements. Check the

required for signing up at Razorpay.

8 . What payment methods are supported by Razorpay?

Razorpay supports

to cater to diverse customer preferences.

9. Why is my settlement on hold and my account under review after activation?

Our compliance team and partner banks perform routine audits of your KYC documents. We might temporarily pause your settlements during this time. Look out for clarifications asked by our team on your registered email. Upon receiving your response, we will process the application within 2 days and re-enable settlements for you.

Handy Tips

You can still accept payments from your customers.

10. Can I change my business type once my account is created?

No, you cannot change your business type once the account is created. However, you can update the business type if you still need to submit your KYC details.

11. My account is activated but I can not generate API keys as my website is not verified. What do I do?

Website details are required to generate API keys. If you have added your website details after KYC verification, they have to be verified by our onboarding team. We will verify your website within 3 working days. If you still encounter issues, raise a request with our

.

1. Can I disable the customer receipt emails from Razorpay?

Customers receive email receipts for the transactions on their account (payments or refunds). Unfortunately, this is mandated by our partner banks and hence cannot be disabled.

2. I have signed up using my phone number. How do I setup my password?

To setup a password:

  1. Enter your email address and click Forgot?. You will receive a verification link on your email ID.
    dashboard password setup
  2. Click the verification link and setup your password.

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