Frequently Asked Questions (FAQs)
Find answers to some Frequently Asked Questions (FAQs) about Razorpay.
Razorpay focuses on delivering a user-friendly checkout experience for customers. Here are some features that enhance the overall customer experience:
- Timely Support: We prioritize prompt and helpful support for our users.
- Easy Integration: Our payment gateway is designed for seamless integration, saving time and effort.
- Customer-Friendly Checkout: Razorpay offers preferred payment methods based on customer interactions, enables saved cards for convenience, and supports a wide range of payment options. Razorpay excels in support, integration ease, and a customer-friendly checkout experience.
Know more about
Razorpay is an Indian payment solution provider that offers businesses a comprehensive product suite to accept, process, and disburse payments. We provide access to a wide range of payment modes, including credit cards, debit cards, net banking, UPI, and popular wallets such as JioMoney, Mobikwik, Airtel Money, Freecharge, Ola Money, and PayZapp.
Our platform ensures a secure connection between your website, issuing institutions, acquiring banks, and other payment gateway providers. Know more about
No, Razorpay is not a wallet provider. Unlike wallet payments, Razorpay enables businesses to accept payments and make payouts using various payment methods. With Razorpay, customers don't have to have a separate login or redirect to another page. Payments are processed directly on the business' website or application, reducing customer drop-off and optimizing profitability for the business.
To access Razorpay's PCI Certification, please visit our
You can view some of our
Regarding order cancellation, refunds, and returns, it is essential to note that Razorpay acts as a payment gateway and facilitates online payments for sellers. As such, any queries or concerns related to the cancellation of orders, refunds, or returns should be directed to the respective seller or merchant from whom you made the purchase. They are responsible for handling shipping, order dispatch, and customer service.
Once the seller initiates a refund, it generally takes 5-7 business days for the refund amount to be credited back to your bank account. You can track the
For further insights into the refund process and why refunds may take some time, we recommend reading our blog post titled
Currently, Razorpay does not support peer-to-peer transfers.
The transaction section provides an overview of various financial activities related to your orders, including transactions received, refunds (if any), and invoices received. This section allows you to track and manage payments associated with your orders.
Yes, we do support freelancers/individual business entities. You can
If you have already submitted the activation form but have not received any communication, please check your email inbox, including the spam or junk folders. Look for an email from Razorpay that would have been sent shortly after submitting the activation form. In case you don't find the email, please raise a request to
Follow the steps given below to complete the activation process:
- Log in to your
- Complete Account Activation and KYC Verification steps.
- Submit the activation form.
Activation of an account is subject to approval from our banking partners (Working days do not include Saturdays, Sundays, and bank holidays).
We will update your account status after receiving the bank's response.
We try our best to have everyone's account activated on time. However, since you have not received an update on this, please raise a request with
To ensure a smooth sign-up process, it is important to provide the necessary documents as per Razorpay's requirements. Check the
Our compliance team and partner banks perform routine audits of your KYC documents. We might temporarily pause your settlements during this time. Look out for clarifications asked by our team on your registered email. Upon receiving your response, we will process the application within 2 days and re-enable settlements for you.
You can still accept payments from your customers.
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