Frequently Asked Questions (FAQs)

Find answers to some Frequently Asked Questions (FAQs) about Razorpay.

1. How is Razorpay better?

Razorpay focuses on delivering a user-friendly checkout experience for customers. Here are some features that enhance the overall customer experience:

  • Timely Support: We prioritize prompt and helpful support for our users.
  • Easy Integration: Our payment gateway is designed for seamless integration, saving time and effort.
  • Customer-Friendly Checkout: Razorpay offers preferred payment methods based on customer interactions, enables saved cards for convenience, and supports a wide range of payment options. Razorpay excels in support, integration ease, and a customer-friendly checkout experience.

Know more about


2. Can I know more about Razorpay?

Razorpay is an Indian payment solution provider that offers businesses a comprehensive product suite to accept, process, and disburse payments. We provide access to a wide range of payment modes, including credit cards, debit cards, net banking, UPI, and popular wallets such as JioMoney, Mobikwik, Airtel Money, Freecharge, Ola Money, and PayZapp.

Our platform ensures a secure connection between your website, issuing institutions, acquiring banks, and other payment gateway providers. Know more about


3. Is Razorpay similar to wallet payments?

No, Razorpay is not a wallet provider. Unlike wallet payments, Razorpay enables businesses to accept payments and make payouts using various payment methods. With Razorpay, customers don't have to have a separate login or redirect to another page. Payments are processed directly on the business' website or application, reducing customer drop-off and optimizing profitability for the business.

4. Where can I find Razorpay's PCI Certification?

To access Razorpay's PCI Certification, please visit our


5. Who are Razorpay's clients? Can you provide some examples?

You can view some of our

on our website. This will give you insights into how our services have helped businesses achieve their goals and enhance payment processes.

6. Can you provide more information about order cancellation, refunds, and returns?

Regarding order cancellation, refunds, and returns, it is essential to note that Razorpay acts as a payment gateway and facilitates online payments for sellers. As such, any queries or concerns related to the cancellation of orders, refunds, or returns should be directed to the respective seller or merchant from whom you made the purchase. They are responsible for handling shipping, order dispatch, and customer service.

Once the seller initiates a refund, it generally takes 5-7 business days for the refund amount to be credited back to your bank account. You can track the


For further insights into the refund process and why refunds may take some time, we recommend reading our blog post titled


7. Does Razorpay support peer-to-peer transfers?

Currently, Razorpay does not support peer-to-peer transfers.

8. What does the transaction section cover?

The transaction section provides an overview of various financial activities related to your orders, including transactions received, refunds (if any), and invoices received. This section allows you to track and manage payments associated with your orders.

9. I have signed up using my phone number. How do I setup my password?

To setup a password:

  1. Enter your email address and click Forgot?. You will receive a verification link on your email ID.
    dashboard password setup
  2. Click the verification link and setup your password.

1. Do you support freelancers or individuals?

Yes, we do support freelancers/individual business entities. You can

and submit your activation form.

2. I submitted the activation form a while ago. How can I get my account activated?

If you have already submitted the activation form but have not received any communication, please check your email inbox, including the spam or junk folders. Look for an email from Razorpay that would have been sent shortly after submitting the activation form. In case you don't find the email, please raise a request to

and our team will get back to you.

3. I have signed up with Razorpay. How do I complete my activation form?

Follow the steps given below to complete the activation process:

  1. Log in to your .
  2. Complete Account Activation and KYC Verification steps.
  3. Submit the activation form.

4. I have submitted my activation form, but my account is not activated. Can I start integrating?

Yes, you can start integrating without your account getting activated. But you must have an active account for the

. Check the to you. If you face any issues during the integration,

5. I have submitted my activation form. When will my account get activated?

Activation of an account is subject to approval from our banking partners (Working days do not include Saturdays, Sundays, and bank holidays).

We will update your account status after receiving the bank's response.

6. My account has not been activated; it has been too long since I got any update. What do I do?

We try our best to have everyone's account activated on time. However, since you have not received an update on this, please raise a request with

. Our team will update you at the earliest on the status of your account.

7. What are the documents needed to sign-up?

To ensure a smooth sign-up process, it is important to provide the necessary documents as per Razorpay's requirements. Check the

required for signing up at Razorpay.

8 . What payment methods are supported by Razorpay?

Razorpay supports

to cater to diverse customer preferences.

9. Why is my settlement on hold and my account under review after activation?

Our compliance team and partner banks perform routine audits of your KYC documents. We might temporarily pause your settlements during this time. Look out for clarifications asked by our team on your registered email. Upon receiving your response, we will process the application within 2 days and re-enable settlements for you.

Handy Tips

You can still accept payments from your customers.

10. Can I change my business type once my account is created?

No, you cannot change your business type once the account is created. However, you can update the business type if you still need to submit your KYC details.

1. Can I disable the customer receipt emails from Razorpay?

Customers receive Customer receipt emails for the transactions on their account (payments or refunds). Unfortunately, this is mandated by our partner banks and hence cannot be disabled.

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