Profile

View your account details, add GST number, and request a change to your settlement account under the Profile tab on the Razorpay Dashboard.


You can view your account details under the Profile tab, such as Merchant Name, Email, GST details, Business Name and Type, Settlement Account details, Razorpay Account Registration and Activation dates and KYC Form Status.

From this tab, you can do the following:

Razorpay provides enhanced security and protection through 2-step verification for all Razorpay Dashboard users.

To log in to the Razorpay Dashboard, users enter their email address and password. If the 2-step verification is enabled on an account, the user should enter a One Time Password (OTP) after the email id and password is provided. The OTP is sent to the user's registered mobile number.

You can set this additional level of security to ensure that only the intended user has access to your Razorpay Dashboard, thus preventing malicious attacks or misuse of your sensitive business data.

Team 2-Step Verification

To enable 2-step verification for your entire team, see

.

Watch this video to see how to enable 2FA for your account.

To enable 2-step verification for your account:

  1. Log in to the .
  2. Navigate to My AccountProfile.
  3. Enable the 2-Step Verification option.
  4. Enter the OTP sent to your registered mobile number.
  5. Enter your account password and confirm.

You have now set a 2FA for your account.

If a user enters the wrong OTP 9 times, the user account gets locked for security reasons. In such scenarios, the user should contact their respective account owner. The account owner can unlock the user's account. Know more about various

.

If a user loses the mobile device, the user should reach out to the respective account owner. The account owner can Invalidate 2FA for the user, which resets 2FA for the user. The user needs to enter the mobile number the next time he/she logs into the Razorpay Dashboard.
Watch this video to see how the account owner can reset 2FA for a team member.

If you are an account owner and enter the wrong OTP 9 times, your account gets locked for security reasons. In such scenarios, contact our

to Reset 2FA for your account.

If you are an account owner and have lost your mobile device, contact our

to Reset 2FA for your account.

You can add or update your GST details from the Razorpay Dashboard.

Watch Out!

Your account details like name, business name, and registered address will change as per the updated GST details.

Handy Tips

  • This feature is available only for registered Razorpay users.
  • Only users with 'Owner' or 'Admin' roles can add or update the GST details.

To add or update GST details:

  1. Log in to your .
  2. Navigate to My Account and click Profile.
  3. Scroll to the GST Details section.
    • To add your GST details, click Add GST details.
    Add GST details on the Razorpay Dashboard
    • To update your GST details, click Update GST details.
  4. In the Add GST details pop-up page:
    • Enter the GSTIN. This will appear on the invoices sent by Razorpay.
    • Upload a copy of the GSTIN Certificate and click Submit.
    Submit GST details on Razorpay Dashboard

After you provide the details, our team will review the request. During the verification process, we may reach out to you for clarifications.

Yes, invoices downloaded before updating the GST details will have the older value of GSTIN associated with them.

You can request a change to your settlement (bank) account linked to your account. After you provide the necessary details and documents, we will verify the account and update the information. We will contact you if further clarifications are required.

Handy Tips

You need to send us a copy of the new account's account statement that you want to link to your Razorpay account. The account statement should include details such as account number, IFSC and beneficiary. It should contain transaction details for the last three months or since the account was opened, whichever is later.

Watch this video to see how you can change your settlement account details from the Razorpay Dashboard.

To request a bank account change:

  1. Log in to your .
  2. Navigate to My Account and click Profile.
  3. Scroll to the Bank Account section and click Request Change.
  4. Enter the OTP sent to your registered mobile device on the 2-Step Verification pop-up page.
  5. Enter the details of the new bank account you want to link with your Razorpay account. The new bank account will be your new settlement account.
  6. Upload a copy of your account statement and click Save.

Handy Tips

Razorpay sends you email notifications for the following:

  • When you initiate a request for updating the settlement bank account details.
  • When the bank account details are successfully updated.

Handy Tips

We may reach out to you for clarifications on email, WhatsApp, SMS, and Razorpay Dashboard during the verification process. Navigate to My AccountProfile and submit the necessary information in the appropriate section. Our team will go through the information you provide and help you resolve the issue.

You can update the Razorpay login email from the Razorpay Dashboard. You can:

  • .
    Replace your current email id with another email. For example, if you earlier had signed up with the email id info@acmecorp.in, you can now update it as gaurav.kumar@acmecorp.in.
  • .
    • You can add another team member's email id. You will need to change the user role of the team member to owner. For example, you can provide your manager's email id and upgrade them to the owner role.
    • You can add the email id of a Razorpay user who is not a member of your team. For example, Gauri Kumari is the manager of a Razorpay account, ABC Co. You want to add her as the owner of your Razorpay account, Acme Corp. Once you update her email address on the Dashboard, Gauri Kumari will become the owner of the Acme Corp account. However, she will still be the manager of the ABC Co Razorpay account.

Handy Tips

If you add a non-Razorpay user's email id, they will have to sign up for a Razorpay account.

As an account owner, you can update your Razorpay login email from the Razorpay Dashboard.

To update login email:

  1. Log in to the .
  2. Navigate to My Account and click Profile.
  3. Scroll to the Login Email field, click the edit icon.
    Update email id from Razorpay Dashboard profile
  4. Complete the 2-factor authentication process.
  5. On the pop-up page, enter the new email id. Re-enter the email id. Select the check box if you want Razorpay to send all communication details to this email id.
    enter new email id
  6. A verification email is sent to your new email id. Open the email and complete the verification process.
    Complete verification process from your email id


    Verification email from Razorpay

The email id has been updated.

Email updated successfully on dashboard profile

You can make another member on your team the Razorpay account owner and add their email address as the login email id.

Follow these steps:

  1. Log in to the .
  2. Navigate to My Account and click Manage Team.
  3. On the Manage Team page, click Change next to the Owner.
  4. Select the team member whose role is to be upgraded and click Change Owner.
  5. The email id has been updated.
    user role and email id changed

You can add your support details to the transaction emails sent to your customers. This will help your customers know how to reach you for any queries.

Watch this video to see how to add support details.

To add support details:

  1. Log in to the .
  2. Navigate to My Account and click Profile.
  3. Scroll to the Support Details section and click Add Details.
  4. On the pop-up page, add the following details:
    1. Support Phone number
    2. Support Email id (This is a mandatory field)
    3. Support URL (Your website's support page)
  5. Click Submit.

You must provide your live website or mobile app details during account activation. Without these details, you will not be able to access live mode API keys and hence cannot accept payments from your website or app. However, you can still accept payments from customers using Invoices and Payment Links generated via the Dashboard.

Handy Tips

Payments are enabled on the above-mentioned website or mobile app only after KYC approval.

Watch this video to see how to add website/mobile app details.

To add your website or mobile app details:

  1. Log in to the .
  2. Navigate to My AccountProfile.
  3. Click Fill Activation Form.
  4. In the form, for the Website/App URL field, select Website/App.
  5. Provide the website details and click Save & Next.

To update website or mobile app details:

  1. Log in to the .
  2. Navigate to My AccountProfile.
  3. Click the edit icon next to the Business Website/App details field.
    Update your website from Razorpay Dashboard
  4. In the pop-up page that is displayed, click Proceed to update website/app.
  5. Provide the website or app details:
    • Follow these steps if you own a website:
      1. Select Website.
      2. Enter the Website URL.
      3. Provide the links for these pages: About us, Contact us, Pricing details, Terms and conditions, Privacy policy and Refunds policy.
      4. Provide your website's Test Account credentials. If the customer does not need to Log in to your website, select My website doesn’t require login to transact.
      5. Click Submit website for review.
        Enter Website URL
    • Follow these steps if you own an app:
      1. Select App.
      2. Enter the App URL.
      3. Provide your app's Test Account credentials. If the customer does not need to Log in to your app, select My app doesn’t require login to transact.
      4. Click Submit app for review.
        Enter App URL

After the details are provided, our team will review the request. We will update the details on the Dashboard.

The updated website/mobile app details is under review

Handy Tips

We may reach out to you for clarifications on email, WhatsApp, SMS, and Razorpay Dashboard during the verification process. Navigate to My AccountProfile and submit the necessary information in the appropriate section. Our team will go through the information you provide and help you resolve the issue.

You can accept payments using your Razorpay account on more than one website. To do this, you need to share with us the details of the additional web pages.

Handy Tips

This feature is available only if your services/products fall under the e-commerce business category.

To add additional website:

  1. Log in to the .
  2. Navigate to My AccountProfile.
  3. Click the icon next to the Additional Business Website/App field.
    Add additional business website or app
  4. In the pop-up page that is displayed, click Proceed to update website/app.
    Proceed to update website or app
  5. Provide the website or app details:
    • Follow these steps if you own a website:
      1. Select Website.
      2. Enter the Website URL.
      3. Provide the links for these pages: About us, Contact us, Pricing details, Terms and conditions, Privacy policy and Cancellation/Refund policy.
        Enter additional website URL and details
      4. Upload invoice: Upload a sample invoice. The accepted file formats are PNG, JPG and PDF.
      5. Reason for adding new website: Enter the reason for adding a new website. Enter a minimum of 50 words.
      6. Provide your website's Test Account credentials if required or select My website doesn’t require login to transact check box if logging in is not required.
      7. Click Submit website for review.
        Upload invoice and submit reason for adding new website
    • Follow these steps if you own an app:
      1. Select App.
      2. Enter the App URL.
      3. Reason for adding new website: EEnter the reason for adding a new website. Enter a minimum of 50 words.
      4. Provide your app's Test Account credentials if required or select My app doesn’t require login to transact check box if logging in is not required.
      5. Click Submit app for review.
        Enter app URL and submit reason for adding new app

After you provide the details, our team will review the request. We will update the details on the Dashboard.

Additional website added or updated is under review

You can update the domestic transaction limit for your Razorpay account. For example, if you could accept only ₹50,000 per transaction, you can update it to a higher amount, such as ₹1,00,000.

Watch Out

The ceiling amount differs on the basis of your business category.

To update your per domestic transaction limit:

  1. Log in to the .
  2. Navigate to My AccountProfile.
  3. Click the edit icon next to the Limit per domestic transaction field.
    Update the per domestic transaction limit
  4. In the pop-up page that is displayed, provide the following information:
    1. Required Limit: Enter the desired per transaction limit amount.
    2. Why do you want to increase limit?: Enter the reason you want to increase the per domestic transaction limit. You should enter a minimum of 100 words.
    3. Upload invoice: Upload a sample invoice. The accepted file formats are PNG, JPG and PDF.
    4. Click Submit Details.
      Provide invoice to update the limit per domestic transaction

After the details are provided, our team will review the request. We will update the details on the Dashboard.

Handy Tips

We may reach out to you for clarifications on email, WhatsApp, SMS, and Razorpay Dashboard during the verification process. Navigate to My AccountProfile and submit the necessary information in the appropriate section. Our team will go through the information you provide and help you resolve the issue.

You can update the international transaction limit for your Razorpay account. For example, if you could accept only ₹50,000 per transaction, you can update it to a higher amount, such as ₹1,00,000.

Watch Out

The ceiling amount differs on the basis of your business category.

To update your per international transaction limit:

  1. Log in to the .
  2. Navigate to My AccountProfile.
  3. Click the edit icon next to the Limit per international transaction field.
    Update limit per international transaction
  4. In the pop-up page that is displayed, provide the following information:
    1. Required Limit: Enter the desired per transaction limit amount.
    2. Why do you want to increase limit?: Enter the reason you want to increase the per international transaction limit. You should enter a minimum of 100 words.
    3. Upload invoice: Upload a sample invoice. The accepted file formats are PNG, JPG and PDF.
    4. Click Submit Details.
      Provide invoice to update limit per international transaction

After the details are provided, our team will review the request. We will update the details on the Dashboard.

Handy Tips

We may reach out to you for clarifications on email, WhatsApp, SMS, and Razorpay Dashboard during the verification process. Navigate to My AccountProfile and submit the necessary information in the appropriate section. Our team will go through the information you provide and help you resolve the issue.

You can update the brand name displayed to your customers in the following places:

  • On transaction and refund emails sent to customers.
  • On the links sent to customers for Payment Links, Payment Pages, Invoices and Subscriptions.
  • As the beneficiary name when you create a Smart Collect virtual account. Know more about .

While creating the Razorpay account, you provided the name as Acme Corp; now, you want to change it to Acme Co.

Handy Tips

  • This feature is available only for the registered Razorpay users.
  • Only users with 'Owner' or 'Admin' roles can update the brand name.
  • Bank-related SMS or credit card statements sent to customers will not have the brand name since these are managed by the banks and not Razorpay. Such communication will display the billing name provided by you during account creation and activation process.

Watch this video to see how to update your brand name.

To update your brand name:

  1. Log in to the .
  2. Navigate to My AccountProfile.
  3. Click the edit icon in the Brand Name field.
  4. A list of recommended brand names appear.
    • Select one of the names from the list, or
    • Enter a custom brand name. Ensure that the custom name you are entering is similar to the business name or your business website domain.
  5. Click Save Changes.

The brand name appears updated on the Dashboard and will reflect on all the above-mentioned places.

You can update the Importer-Exporter Code on the Razorpay Dashboard.

  • The IEC is a code issued by the Indian Director General of Foreign Trade (DGFT) to Indian companies to export goods from India. You can apply for an IEC from the .
  • Submit your IEC if you have one, sell physical goods, or sell services and utilise certain benefits under India’s Foreign Trade Policy.

Handy Tips

This feature is available only for Razorpay users who accept international payments and export goods.

To update your IEC Code:

  1. Log in to the .
  2. Navigate to My AccountProfile.
  3. Click Select Code next to the Purpose Code field.
  4. A list of Purpose Codes appear. Select a Purpose Code and click Next.
  5. Enter the 10-digit IEC and click Next.
  6. Review and click Confirm.

The Purpose Code and IEC appear updated on the Dashboard.