Re-KYC
Ensure compliance with RBI guidelines by completing your Re-KYC process. Update your KYC details securely to avoid service disruptions.
Understand what is Re-KYC and why it is needed. The frequency of Re-KYC updates and timelines depend upon the risk classification of your business.
Re-KYC (Re-Know Your Customer) is a mandatory periodic process where financial institutions must update and verify their customers' information to maintain regulatory compliance.
This procedure ensures your account details remain current and helps protect the financial system from fraud and security threats. Unlike the initial KYC completed during account setup, Re-KYC is an ongoing process to ensure that your profile remains accurate and up-to-date.
The Reserve Bank of India (RBI) mandates this process to maintain the integrity of the banking system and ensure customer information reflects any life changes, such as address updates, employment changes or contact information modifications.
Your business falls into any one of these risk classification based on the nature of your business.
Razorpay periodically collects and updates Re-KYC data from businesses as per
.A Re-KYC completion deadline and banner will appear on your dashboard when action is needed. Please complete the process by the date shown to ensure uninterrupted use of all Razorpay products.
To complete Re-KYC:
- Click Update KYC.
- A new tab with your Basic details opens up. Review the details to ensure they are up-to-date. If you need to change any information, click the pencil icon to edit the details. Once everything is correct, click Continue. For example, to edit your name:
- Click the pencil icon next to your name.
- You will be able to edit your name. Make the required changes and click Continue.
- Verify your business type, PAN and other relevant documents. In case the details are incorrect or not up-to date, click the pencil icon to make changes and upload your latest documents.
- Click Continue. You can upload
.pdf,.jpeg,.pngor.jpg. Ensure that the file size does not exceed 25 MB. Know more about . - Complete all the steps, select the check box and click Submit Application.
Watch Out!
If your Re-KYC documents are non-compliant or require clarification, we will move your account to the Needs Clarification state. You must then re-upload or re-submit the necessary documents. Check the various Re-KYC statuses and the actions required based on your account ownership.
This example demonstrates the critical actions and consequences if the Re-KYC process is not completed.
Let's say your business's Re-KYC Deadline is January 30th.
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Pending: As per RBI guidelines, you must verify your KYC periodically to validate the information shared during onboarding and update it if required. Please ensure all the necessary tasks are completed on time to avoid future disruptions. It will take 5-10 minutes to complete the process.
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In Progress: You have made progress on your re-KYC, but it is not complete yet. Please review your details and upload any remaining documents to finish the process.
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Under Review: We are currently working on your case. We will notify you within [X hours, starting value = 72 hours] with a status update, or if we need any other details.
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Needs Clarification: Some submitted documents/details are incorrect or incomplete. Please resolve them at the earliest to complete your re-KYC process.
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Rejected: Based on your re-KYC details, your business does not meet our terms of service. Please reach out to
for further assistance. -
Approved: You can continue doing your business with Razorpay.
-
Pending: As per RBI guidelines, the account owner must verify the KYC periodically to validate the information shared during onboarding and update it if required. Please ensure all the necessary tasks are completed on time to avoid future disruptions. It will take 5-10 minutes for them to complete the process.
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In Progress: The account owner is currently updating the KYC details. Please ensure that they update all the details.
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Under Review: We are currently working on your case. We will notify you within [X hours, starting value = 72 hours] with a status update, or if we need any other details. (If ETA is breached, this changes to: "It is taking more time to work on your case than we expected. Please bear with us. Please reach out to
for assistance.") -
Needs Clarification: Some documents/details submitted by the account owner are incorrect/incomplete. Please ensure that they are able to resolve them to complete the re-KYC process.
-
Rejected: Based on the re-KYC, your business does not meet our terms of service. Please reach out to
for further assistance. -
Approved: You can continue doing your business with Razorpay.
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