Balances
Know about the various balances available to you and how you can add funds and maintain them from the Dashboard.
There are two types of balances available on the Dashboard:
After the deduction of fees and tax, the payments received from your customers are added to your Merchant Balance or Current Balance.
- This accumulated amount is settled to your bank account as per your settlement cycle.
- We use you current balance to process chargebacks, refunds to your customers and settlements to your linked accounts.
Always maintain sufficient current balance in your account to ensure your transactions do not fail.
Watch Out!
- Refunds processed using your current balance incur no extra charges. We only deduct the refund amount.
- Fees and taxes from the original transaction are not reversed in you refund. As a result, you refund amount can be lesser than the original transaction.
Negative current balance is when your current balance becomes less than zero.
Consider the following cases of negative balance, where a chargeback of ₹300 is applicable.
- If opening balance is ₹0, your negative balance is -₹500 (due to 0-500).
- If opening balance is ₹300, your negative balance is -₹200 (due to 300-500).
Negative balance impacts your customer satisfaction. Ensure you maintain sufficient current balance, or add Reserve Balance.
Reserve Balance allows you to process refunds or settlements to linked accounts when you do not have a sufficient current balance/have
. The amount you add as the reserve balance becomes the maximum negative limit for your account. Your transactions upto this limit do not fail.For example, you can add ₹1000 to your reserve balance. This sets the negative limit of your account balance to -1000.
When your current balance becomes 0, we use your reserve balance to process transactions upto this limit, that is, ₹1000. Your transactions will not fail.
- To increase your negative balance limit, you can from the Dashboard. You will have to transfer funds to your reserve balance only once in most cases.
- You can add funds to Reserve Balance using the Razorpay Dashboard through either or .
Watch Out!
You should add funds only through the settlement account registered with us.
Let us say you have a current balance of ₹0 and a reserve balance of ₹1,000
- Log in to the .
- Click Account & Settings in the left navigation.
- Click Balances under Payments and refunds section.
- Click Add Funds.
- Select UPI.
- Enter the description and amount to be added.
- Click Add Credits.
- Enter the email and contact number on the checkout pop-up page and click Proceed.
- Select UPI, enter UPI ID or scan the QR, click Pay Now and complete the payment.
Your Reserve Balance is updated.
Handy Tips
It may take 2-3 hours for the Reserve Balance to reflect in your Razorpay Account.
- Log in to the .
- Click Account & Settings in the left navigation.
- Click Balances under Payments and refunds section.
- Click Add Funds.
- Select Bank Transfer.
- Copy the account number and IFSC code.
- Open your netbanking portal, create a beneficiary with these details and transfer the amount.
Handy Tips
It may take 2-3 hours for the Reserve Balance to reflect in your Razorpay Account.
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