Capture and Refund Settings

Razorpay enables you to accept online payments from your customers. When a customer makes a payment, it usually flows through different states. Know more about

payment states

By default, once your customer completes a payment, it is automatically moved to the captured state. However, the payment can remain in the authorized state in the following scenarios:

Late authorization
Due to external factors such as network issues or technical errors, Razorpay may not immediately receive payment status from the bank. In this case, Razorpay polls the APIs intermittently for 3 days to check the status. If we receive the payment status as successful, the payment is moved to the authorized state. Know more about
late authorization
.
Specific business use case
Some businesses such as those in the Ecommerce industry, may retain the payment in the authorized state and later move them to the captured state.

Watch Out!

For Direct Settlement merchants, payments will be auto-captured irrespective of the configuration.
You must ensure that all payments in the authorized state are moved to the captured state within 3 days of creation. This is mandatory because payments that are not captured within this period will be refunded automatically to customers.

You can configure Payment Capture settings on the Razorpay Dashboard. You can choose to: