Frequently Asked Questions (FAQs)
Find answers to frequently asked questions about Razorpay Dashboard.
You can change your login/registered email ID from the Account & Settings on the
. Know more about .To change your password, enter your email ID on the
page and complete the password reset process.Follow these steps to change the phone number:
- Log into the .
- Navigate to Account & Settings.
- Click the edit icon next to the Phone number field.
- Enter the OTP sent to your registered email address and click Confirm.
- Enter the new phone number and click Update.
You can add the email ID from your Razorpay Dashboard by following these steps:
- Log into the .
- Navigate to Account & Settings.
- Click Email under the Notification settings section.
- Add the email ID in the Email Notifications.
- Click Save Changes.
You change your account details such as display name, your name, email and phone number from the
on Account & Settings on the Razorpay Dashboard.To change your business website URL, navigate to Account & Settings → Business website details and click the edit icon in the Business Website/App details field. Know more about how to
.You can request a change in bank account details from the Razorpay Dashboard. Watch the video explaining
.- Log into the .
- Navigate to Account & Settings.
- Click Bank account details details under the Bank accounts and settlements section.
- Click Change bank account.
- Enter the OTP sent to your registered mobile device on the 2-Step Verification pop-up page.
- On the Change Bank Account Details pop-up page, add bank details such as branch IFSC, bank account number, and beneficiary name and upload your business' bank statement or a cancelled cheque.
- Click Save.
For security reasons, only the Owner or Admin of the account will be able to access this option from the Razorpay Dashboard. After the request is placed, the beneficiary details will be validated and updated within one business day.
4. How can I update my business name on the payment confirmation mail sent to customers by Razorpay?
You can change the billing label on the automated emails sent by Razorpay to your customers.
Handy Tips
The billing label must match your registered business name or the domain name.
If you are a registered business, you can use the
feature on the Razorpay Dashboard to update the business name.If you are an individual, for example, a freelancer, raise a request with our
.You can use the
feature on the Razorpay Dashboard to update the GST details.To change your KYC details, please raise a request with our
.Razorpay Dashboard is a user interface for you to configure and operate your Razorpay account. The Dashboard home page provides all information about the activity on your account.
It includes a wide range of analytics and real-time charts that provide insight into the business performance and any action you may need to take, such as unanswered disputes or auto-refunds.
No, a GST certificate is not mandatory for businesses with an annual turnover below ₹20 lakhs.
To add your Razorpay account to your sub-domain, raise a request with our
.You can integrate Razorpay with your website or app using SDKs and plugins. Refer to our list of
. You can also accept payments without integrations using our range of .Webhooks enable a web application to send information to another application in real-time when a specific event happens after integration. Use Razorpay Webhooks to configure and receive notifications when a specific event occurs. Know more about
.During the verification process, we may contact you for clarifications on email, WhatsApp, SMS, and Razorpay Dashboard. Navigate to Account & Settings and submit the necessary information in the appropriate section. Our team will review the information you provide and help resolve the issue.
All of your transaction data can be exported as reports in CSV format and can be mailed to yourself. You can also download a monthly or a daily report from the Reports Section of the Dashboard.
Ensure your new brand name is at least 80% similar to the company name or domain name.
Ensure you are adding only a wordmark and not a logo. A wordmark consists solely of text with a transparent background, whereas a logo may include both text and symbols.
To apply for your TDS reimbursement, raise a request with our
, sharing your merchant ID and TDS certificate.You can switch between the Test and Live modes using the drop-down option at the top of the Razorpay Dashboard.
3. I cannot generate Live mode API keys even though my account is activated. How do I generate the API keys?
You can generate the Live mode API keys by providing your live website details. Follow these steps:
- Log into the .
- Navigate to Account & Settings.
- Click Business website details under the Website and app settings section.
- Click the edit icon.
- Enter your website URL and click Add Details.
- Our team will review your website/app URL details. Post review, your website details are updated, and you should be able to generate API keys in the Live Mode.
Chargeback is a refund claim initiated by the customers with their issuer banks. In such cases, the bank starts an official inquiry.
Know more about
.Please raise a
and our team will get back to you at the earliest.
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