Refer to our knowledge base and get answers to most of your frequently asked questions. This comprehensive Knowledgebase covers topics for both your businesses and customers in a simple Q&A format.
Razorpay Support is committed to providing you with best-in-class service through its experienced technical support team. They are equipped to assist you through email and live-chat interface, ensuring to offer effective solutions to your queries with utmost promptness and efficiency.
With an exhaustive Knowledge base you can find answers to most of your questions or issues that you may experience. You can also check the status of your refund instantly via Refund Tracker.
You can track the status of a refund or enable your customers to refunds using the Refund Tracker.
Refunds can be tracked using the Razorpay Payment ID, Razorpay Refund ID, Razorpay Order ID or Booking ID. You can find the relevant ID in your payment confirmation email or booking history.
Refer to the short animation below to raise a request from your Dashboard.
Support Chat Timings:
You can chat with a member of the Support Team using the Chat with us option between 9 a.m. and 6 p.m. on all working days.
You can also raise a request or file a grievance from the Razorpay Support Portal.