Perform Client KYC
Know how to perform KYC for your clients from the Partner Dashboard.
Offer a smooth onboarding experience by assisting your client with their KYC. You can request KYC access from your client:
After the client approves your request, you can
.- Decreases Onboarding Time by 50%
Partner performing KYC for sub-merchants decreases onboarding time by half and ensures a seamless onboarding experience. - Value Added Service
Partner performing KYC acts as a delight feature for your clients.
You can request to perform KYC for your client when inviting them. During onboarding, your client will see a consent screen to allow you access to perform KYC. They need to approve it for you to submit the KYC form on their behalf.
When inviting a client using email, you can opt in to assist their KYC by selecting Yes, I will assist my client with their KYC in the Assist the client with their KYC screen.
- Log in to the .
- Click Partner and navigate to Affiliate Accounts.
- Select the Payments or RazorpayX tab depending on the product you want to refer your affiliate.
- Click + Add New Clients.
- Under the Using Email tab, enter the Client Name, Email ID and Contact number (optional) to which the invite link must be sent. Click Next.
- Select Yes, I will assist my client with their KYC and click Send Invite.
When inviting a client using referral link, you can opt-in to assist their KYC by selecting Yes, I will assist my client with their KYC. This will generate a new link initiating a request for KYC access from the client during the onboarding process
- Log in to the .
- In the Partner section, navigate to Affiliate Accounts.
- Click Share Referral Link.
- For Partner accounts on which X referrals have been activated in the Share Referral Link modal, select Razorpay Payments or RazorpayX depending on the product you want to refer an affiliate.
- Select Yes, I will assist my client with their KYC.
- A drop-down page appears where you can share the link using:
- Copy button: This copies the referral link. You can copy-paste this link and send it via email or instant messaging apps such as WhatsApp.
- Facebook: Click the Facebook icon to share the referral link as a post on your Facebook account.
- Twitter: Click the Twitter icon to send a tweet with the referral link.
- WhatsApp: Click the WhatsApp icon to send a message with the referral link.
You can request and re-request KYC access during your client's onboarding journey.
Watch Out
You can only raise 3 requests per client for completing the KYC on their behalf. If the client declines all the 3 requests, you cannot send any more requests.
To request KYC access:
- In the Affiliate Accounts section of your Partner dashboard, click Request for KYC under the Actions column for the client you want to perform KYC.
- After you click on Request for KYC, a side panel opens. Click Request for KYC access to raise a request. You can also find link to documentation for documents required for KYC in the side panel.
After you request for KYC access:
- The client receives an email to approve or reject the KYC request.
- If the client approves the request, you can fill in the KYC details from the Partner Dashboard by clicking on Perform KYC. You can check the on the Partner dashboard.
- You can view the activation statuses on the Partner dashboard as shown here:
You can view the status of request on the Partner dashboard under the Actions tab. Refer to the table below for all statuses and their description.
| Action | Description |
|---|---|
| Request Merchant for KYC access | Approval required to view Merchant KYC |
| Request approved by Merchant | Merchant has approved the KYC access request |
| Request expired | New KYC access request needs to be initiated by Partner |
| Waiting for Merchant approval | Merchant approval for KYC access is pending |
| Request rejected by Merchant once | Merchant has rejected your KYC access request |
| Request rejected by Merchant twice | Merchant has rejected your KYC access request 2 times. You can request for access only one more time, if the merchant still doesn't approve, you wont be able to send the request again. |
| Request rejected by Merchant thrice | Merchant has rejected your KYC access request multiple times. Now, only the merchant can perform their KYC through their merchant dashboard. |
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