API ReferenceIntegrationsKnowledge Base

Refund Failures

There are some situations where it is not possible to refund a payment received on a virtual account. These are listed below:

In each of these cases, if a refund is still necessary, you can obtain alternate bank account details from your customer and raise a request on the Support Portal to initiate a refund.

Handy Tips
You can create refunds for the payments received on a virtual account. Refunds are generally processed within 3-5 business days via the same mode used by your customer. The platform fee and GST charged on successful transactions will not be reversed in the case of refunds.

You can initiate refunds from the Dashboard or using APIs.