Watch this video to see how to create a reversal.
To initiate a reversal:
- Log into the Razorpay Dashboard and click the Route menu.
- Click the Transfers tab and then click the relevant Transfer ID.
- In the Transfers details pane, click Create reversal.
- For a full reversal, enter the total transfer amount. Add internal notes and share it with Linked Account if required. Click Create Full Reversal.
- You can also make a partial reversal. Enter the amount, add notes if required and click Issue Partial Refund.
- A dialog box is displayed. Click Yes, Reverse.
You can view the reversal details under the Reversals tab.