API ReferenceIntegrationsKnowledge Base

Payment Reversals

Initiate a reversal operation of the funds transferred to your Linked Account using the Dashboard.

In certain cases, Linked Accounts must directly refund the amount to the customers. To handle this, you can enable customer refunds for linked accounts from your Dashboard. The Linked Account users can issue a refund to the customer from the Linked Account Dashboard.

Create a Reversal🔗

Watch this video to see how to create a reversal.

To initiate a reversal:

  1. Log into the Razorpay Dashboard and click the Route menu.
  2. Click the Transfers tab and then click the relevant Transfer ID.
  3. In the Transfers details pane, click Create reversal.
    1. For a full reversal, enter the total transfer amount. Add internal notes and share it with Linked Account if required. Click Create Full Reversal.
    2. You can also make a partial reversal. Enter the amount, add notes if required and click Issue Partial Refund.
  4. A dialog box is displayed. Click Yes, Reverse.

You can view the reversal details under the Reversals tab.