Steps to Manage Saved Cards🔗
Customers can follow the steps given below:
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Log into the Portal using their Mobile Number and enter your Email. Click Send OTP.
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Enter the OTP sent to their mobile number for verification and click Verify.
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They can choose to select a card and delete the website/app on that particular card, or they can also select a website/app and delete the card on that particular website/app.
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To delete the website/app on a particular card they have to:
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Select Cards. View a list of saved cards.
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Select a card. For example, a customer selects a card from Paytm Payments Bank. They can now view a list of websites/apps they saved the card on earlier.
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Either click Select All or select the relevant check box against each website/app.
Handy Tips
If they cannot find a website/app, their card might be saved directly on Razorpay. They can select the check box to delete all the cards saved on Razorpay. -
Click Delete. A pop-up appears to confirm the action, click Yes, Delete.
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To delete the card on a particular Website/App they have to:
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Select Websites/Apps. They view a list of websites/apps they have saved their cards on earlier.
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Select a website/app. For example, a customer selects Zomato. They can now view the cards saved on Zomato.
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Either click Select All or select the relevant check box against each card.
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Click Delete. A pop-up appears to confirm the action, click Yes, Delete.
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They can choose a reason for deleting their card from the list and click Send.
Once they delete their card, it will no longer be available as a saved payment method for the respective website/app.
Watch Out!
For a safer experience, please advise your customers to log out of the Manage saved cards portal after deleting their cards. To logout, click Logout on the right below Contact Us.