Payment Methods

Enable different Payment Methods from the Razorpay Dashboard.


You can view the payment methods enabled for your Razorpay account from the Settings → Payment Methods tab. Also, you can raise requests for additional payment methods. The requests initiated from this panel are raised with our partner banks and the onboarding process for the payment method is started.

Handy Tips

  • This feature is available only on the Live mode of the Razorpay Dashboard.
  • Users with the following User Roles can configure the payment methods:
    • Owner
    • Admin
    • Manager

Enable Payment Methods🔗

Activation of each of the payment methods involves onboarding with our partner banks. The average activation time is currently 10 working days, although this can vary across methods and banks.

States🔗

Under the Payment Methods tab, you can view the list of payment methods and their status.

payment methods tab

Some of the payment methods are enabled by default, while you need to raise a request for some. Mentioned below are the various statuses your request can go through.

Status

Description

Under Review

Our team is validating the information provided.

Updated

The provided information is verified successfully.

Requested

A request has been raised, but no action has been taken yet.

Cancelled

A request was initially raised but was later cancelled by you or your team member.

Pending

The request has been taken up for onboarding by our partner banks.

Action Required

In some cases, we may not be able to fulfill a request as our banking partners seek certain clarifications. For example, there may be some missing information in the activation form. In such cases, the request will be placed in the Action Required state, along with a comment indicating the actions required from your end. You can respond to the Action Required status.

Rejected

The request is rejected for your account. This generally happens due to category restrictions. See the Comments for more information.

Re-initiated

The previous request in the Action Required state has now been re-initiated after the action is complete.

Activated

This indicates that the method is now live and available on standard checkout.

Request for Payment Methods and Support🔗

Watch this video to see how to raise a request for a payment method.

To raise a request for a payment method:

  1. On the Razorpay Dashboard, select the Settings → Payment Methods tab. Click Payment Methods.

  2. Select the payment method type and payment method you want to request, for example, Cards.

    payment
  3. Click the dropdown on the Additional details required tab and click Add now to update the business website or GSTIN details.

    payment

    Watch Out!
    The Additional details required tab must be updated to request any payment method.

  4. Fill in the business website/app details and click Proceed to update website/app. Know more about how to add website details.

    payment
  5. Fill in the GSTIN details and click Submit. Know more about how to add GSTIN details.

    payment

    Handy Tips
    The Additional details are requested by our banking partners and are specific to a specific payment method.

  6. Once you submit all the required information, the status of the information provided changes to Under Review.

    payment
  7. Once the required information is reviewed and updated, click Request.

    payment
  8. Fill in the required details and click Next.

    payment
  9. Click Submit Request.

    payment
  10. The status of the payment method changes to Requested.

    payment

Respond to Action Required🔗

You can respond to any discrepancies or clarifications raised for payment method requests with comments, attachments or both.
Our Banking Ops team validates your payment method request. If they find any discrepancies or need further clarification regarding the website or documents, we change the request status from Pending to Action Required. You can provide these details from the Dashboard.
To respond to the discrepancies or clarifications requested:

  1. On the Razorpay Dashboard, select the Settings → Payment Methods tab. Click Payment Methods.

  2. Look for the Payment Method you asked for and click on Update Request Form.

    Update
  3. Fill in the clarifications asked.

  4. Fill in the required details or add attachments if requested and click Submit Form.

    Submit
  5. The status of your request changes from Action Required to Reinitiated.

    Requested

Razorpay re-reviews requests and responds within 7 days.

Coverage and Pricing🔗

Coverage🔗

The Payment Methods tab shows most payment instruments that we can freely enable for your account. We keep updating this page to allow us to enable more instruments. If you have questions about specific instruments, feel free to reach out to our Support team.

Pricing🔗

All methods requested via the Payment Methods tab will be enabled for your account using Standard Pricing, or the default pricing configured for the payment method for your Razorpay account.

×