Know how to perform KYC for your sub-merchants from the Partner Dashboard.
Reseller Partners can perform KYC for sub-merchants by following the steps given below:
In the Affilaite Accounts section of your Partner Dashboard, click on Request for KYC under the Actions column for the sub-merchant you want to perform KYC.
You can only raise 3 requests per sub-merchant for completing the KYC on their behalf. If the sub-merchant declines all the 3 requests, you cannot send any more requests.
Once you click on Request for KYC, a side panel opens. Click Request for KYC access to raise a request. You can also find link to documentation for documents required for KYC in the side panel.
The sub-merchant receives an email to approve or reject the KYC request.
You can view the status of request on the Partner Dashboard under the Actions tab. Refer to the table below for all statuses and their description.
Action Description Request Merchant for KYC access Approval required to view Merchant KYC Request approved by Merchant Merchant has approved the KYC access request Request expired New KYC access request needs to be initiated by Partner Waiting for Merchant approval Merchant approval for KYC access is pending Request rejected by Merchant once Merchant has rejected your KYC access request Request rejected by Merchant twice Merchant has rejected your KYC access request 2 times. You can request for access only one more time, if the merchant still doesn't approve, you wont be able to send the request again. Request rejected by Merchant thrice Merchant has rejected your KYC access request multiple times. Now, only the merchant can perform their KYC through their merchant dashboard.
If the sub-merchant approves the request, you can fill in the KYC details from the Partner Dashboard by clicking on Perform KYC.
You can view the activation statuses on the Partner Dashboard as shown here: