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Refund to Customers

Customers may cancel the order sometimes, and you may have to refund the amount. In such cases, you can initiate a refund to the customers from the Dashboard. You can issue a full or a partial refund to customers.

Issue a Refund🔗

Watch this video to see how to issue refunds to your customers.

To issue a refund:

  1. Log into the Razorpay Dashboard and click the Route menu.
  2. Click the Payments tab and then click the relevant Payment ID.
  3. In the Payment details pane, click Issue Refund.
    1. For a full refund, enter the total transaction amount. Enter comments if required, and then click Issue Full Refund.
    2. For a partial refund, enter the amount. Enter comments if required, and then click Issue Partial Refund.
  4. The refund transfer happens from your primary account. Hence, you must create a corresponding reversal for the Linked Account. This can be done manually, or you may use the Reverse all Route Transfers as well option for automatic reversal.
  5. A dialog box is displayed. Click Yes, Refund.
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