Payments

Storefront Pages

Faqs

Frequently Asked Questions (FAQs)

Find answers to frequently asked questions about Razorpay Storefront Pages.

To add your business logo on the page:

  1. In the

    Razorpay Dashboard

    , navigate to Account & Settings.
  2. Click Branding under Checkout settings, and click Choose File in the Your Logo section.
  3. Upload the logo file. Ensure that the logo is a square image of minimum dimensions 256x256 px. Maximum file size allowed is 1MB. Formats supported are JPG, JPEG and PNG.

2. How can I make the Storefront Page elements reflect my brand colors?

You can make the Storefront Page elements appear in your brand colours. To change the colors of the Storefront Page:

  1. In the

    Razorpay Dashboard

    , navigate to Account & Settings.
  2. Click Branding under Checkout settings and enter the HEX code for your brand. For example, #6822CC in the Theme Color section.
  3. Click Save Changes.

3. How do I create a custom URL for my Storefront Page?

You must create the Storefront Page in Live Mode in order to have a custom URL. You can only customise the suffix and not the entire URL. If your suffix is livingarts, the custom URL will appear as https://pages.razorpay.com/livingarts.

Watch Out!

  • If another business that uses Razorpay Storefront Pages has already created a custom URL with livingarts as the suffix, you will not be able to use livingarts. Your Storefront Page suffix must be unique as two Storefront Pages cannot have the same suffix.
  • You cannot create a custom URL in Test Mode. This feature is only available in Live Mode.

To create a custom URL for Storefront Page:

  1. In the

    Razorpay Dashboard

    , navigate to menu ribbon, click the drop-down button and select Live Mode.
  2. While creating a Storefront Page, click Page Settings and in the pop-up that appears, enter the suffix to create a custom URL for the page. Click Save.
  3. Click Publish Page.

4. How do I add a quantity for my products added on the Storefront Page?

While adding a product to your Storefront Page, add your quantity in the Quantity in stock section.

6. What are the supported formats for the image added to a product?

We support image uploads in the following formats: JPG, JPEG, PNG, and GIF.

7. How do I update the stock level of a price field (item) in my Storefront Page?

You can update the stock in two ways.

From the List of Storefront Pages:

  1. Navigate to the list of Storefront Pages and click on the relevant page. The items appear on the top of the page, on the right-hand side.
  2. Click Update Stock and enter the number of units available for sale in the field.
  3. Click Update.

Using the Storefront Page Edit Mode:

  1. Navigate to the list of Storefront Pages and click on the relevant page. Click the edit icon.
  2. In the Products section, go to the price field and click the edit icon.
  3. Enter the number of units available for sale in the field.
  4. Click Add.

8. What happens to my Storefront Page if all the listed products go out of stock?

If all the items listed on your Storefront Page go out of stock, the Storefront Page will still remain active. However, all the products will show an Out of Stock label.

9. How do I track the payments made by customers? When will the amount be settled to my account?

You can view the payments as and when they are made in the

Transactions Details View

of the page.

10. What payment methods can customers use to make payments on the page? Can I display additional payment methods?

All the payment methods enabled for your account are displayed on the Storefront Page. The default payment methods available are:

  • Cards
  • Netbanking
  • UPI
  • Wallets (FreeCharge and PayZapp)

If you want to show more wallets or

payment methods

at Checkout, please raise a request with the

Razorpay Support team

.

11. What is the maximum payment amount allowed per transaction on a Storefront Page?

By default, a customer can make a maximum payment of ₹5,00,000. You can increase this limit by raising a request with

Razorpay Support

.

12. Can I accept payments in international currency?

You can accept payments in international currency using Storefront Pages by following these steps:

  1. Follow

    these steps

    to enable international payments for your account.
  2. While creating the Storefront Page, click the currency drop-down list in the Price field and select the required currency.

One Currency per Storefront Page

You can set only one currency for the Price fields on a Storefront Page. If you attempt to configure the second price field with a different currency, a message appears on the screen displaying that more than one currency cannot be applied.

13. How many products can I add to a Storefront Page?

The maximum number of products that you can add to a Storefront Page is 100.

14. I am getting a message that my domain was not connected. What should I do?

Sometimes it can take up to an hour for the changes to save. Do not undo the changes you have made to your domain and try again after an hour. Raise a ticket with our

support team

if you can still not connect your domain.

15. I am getting an error message - Failed to create link with given slug, please try a different value. What should I do in this case?

This error message occurs when the custom URL provided by you already exists. Please use a different URL slug.

16. Can I create multiple URLs for a Storefront Page?

No, you cannot create multiple URLs for a Storefront Page. ​A Storefront Page allows you to collect multiple payments on the same link.

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