Full Refunds

When you initiate a full refund to your customer, the customer will receive only the proportion of the amount paid via Card as a refund to their card. Limited offers (available only once per user) applied during the payment will become available again.

For example, if a customer has shopped on your website for ₹10, they received an offer worth, say, ₹2 and pay the rest ₹8 using credit cards saved on CRED. When you refund the entire amount (₹10), the customer will receive only ₹8 to their card.

Partial Refunds

When you initiate a partial refund to your customer, the refund amount credited to your customer is based on the ratio of discount redeemed to the amount paid via Card. If at the time of payment, the ratio of offer redeemed to amount paid via Card is 2:8, the same ratio will be applied to calculate the refund amount. In case of partial refunds, customers cannot use the limited offers again in future payments.

For example, if a customer has shopped on your website for ₹10, they get an offer worth, say, ₹2 and pay the rest ₹8 using credit cards saved on CRED. When you refund a partial amount of say ₹5, the ratio of 8:2 will be applied. According to this ratio, the customer will receive only ₹4 to their card.

Next Steps

Initiate full and partial refunds using:

• Razorpay Dashboard

• Refunds API