Troubleshooting & FAQs

Follow the troubleshooting steps given below:

1. Ensure that your system meets all the requirements mentioned

   here

   .
2. We recommend you to keep your Magento and Razorpay plugins up to date. You can find the latest versions

   here

   .
3. If the issue persists after following these steps, contact our

   Support team

   . Provide the following information while creating a ticket:
   • Magento version (1.x/2.x)
   • Razorpay Magento plugin version
   • PHP version
   • Steps to reproduce the issue (Screen recording/Screenshots)
   • Error logs, if any
   • Magento staging website credentials (login URL, login id, and password)
   • SSH/FTP access to the staging server

Yes, Magento Plugin supports Progressive Web Apps (PWA) through GraphQL.

Initiating a refund on the Razorpay dashboard does not automatically update the status on Magento. The refund process is typically managed through the Magento dashboard. The status changes made on the Magento dashboard are then reflected on the Razorpay dashboard.

Below are the steps to create a Custom Order Status in Razorpay Magento:

Step 1: Create a customer order status.

1. Go to Stores → Order Status (under Settings) on the Magento Admin dashboard.

   

2. On Order Status page, click Create New Status.

   

3. On the Create New Order Status page:

   • Insert a Status Code under the Order Status Information section for internal reference.
   Handy Tips

   This field must contain letters (a-z), numbers (0-9), and the underscore. You must use letters at the first character. The rest can be a combination of letters and numbers.

   • Set the Status Label for Admin and storefront.
   • Set the Default Store View under Store View Specific Labels for each store view.
   

4. Click Save Status to complete.

   

Step 2: Un-assign existing status.

1. Un-assign the existing status code that is in use.

   • If State Code and Title is processing[Processing], then processing status is already in use for state processing.
   • Un-assign this status from the existing state code processing, so the state will be available for your custom status code.
   Watch Out!

   If you get the following error "The status can't be unassigned because the status is currently used by an order." directly move to step 3.

Step 3: Assign an order status to a state.

1. Go to the Order Status page, and click Assign Status to State.
   
2. On the Assign Order Status to State page:
   • Select the Order Status to assign from the existing order status list.
   • Select the Order State as processing to include the order status you have just assigned.
   • Select the Use Order Status As Default checkbox to accept the Order Status as a default.
   • Select the Visible On Storefront checkbox to enable the order status on the storefront.
   
3. Click Save Status Assignment to complete.
   

Step 4: Using custom order status for Razorpay Magento.

1. On the Magento Admin Dashboard, open Razorpay payment method settings.
2. On the Configuration page:
   • At Enable Custom Paid Order Status field, select Yes to enable custom order status, and select No to disable custom order status.
   • Insert Custom Paid Order Status value in the input field, providing the same value as the Status Code while creating custom status.
   
3. Click Save Config and refresh the cache.
   

If you encounter this error message,