Payments

Payment Gateway

Ecommerce Plugins

Arastta

Troubleshooting Faqs

Troubleshooting & FAQs

Troubleshoot common errors and find answers to frequently asked questions about Arastta Ecommerce Plugin integration.

1. What troubleshooting procedures should be carried out prior to initiating a support ticket?

Follow the troubleshooting steps given below:

  1. Reinstall the Razorpay Arastta plugin and ensure that your system meets all the requirements mentioned

    here

    .
  2. We recommend you to keep your Razorpay Arastta plugin up to date. You can find the latest versions

    here

    .
  3. If the issue persists after following these steps, contact our

    Support team

    . Provide the following information while creating a ticket:
    • Razorpay Arastta plugin version
    • Steps to reproduce the issue (Screen recording/Screenshots)
    • Error logs, if any
    • Staging website credentials (login URL, login id, and password)

2. Does the Arastta plugin support 3 or 0 decimal unit currencies?

The Arastta plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example, JPY) or 3 decimal units (for example, BHD).

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