Payments

Payment Gateway

Ecommerce Plugins

Arastta

Troubleshooting Faqs

Troubleshooting & FAQs

Troubleshoot common errors and find answers to frequently asked questions about Arastta Ecommerce Plugin integration.

Available in

IN

MY

1. What troubleshooting procedures should be carried out prior to initiating a support ticket?

Follow the troubleshooting steps given below:

  1. Reinstall the Razorpay Arastta plugin and ensure that your system meets all the requirements mentioned

    here

    .
  2. We recommend you to keep your Razorpay Arastta plugin up to date. You can find the latest versions

    here

    .
  3. If the issue persists after following these steps, contact our

    Support team

    . Provide the following information while creating a ticket:
    • Razorpay Arastta plugin version
    • Steps to reproduce the issue (Screen recording/Screenshots)
    • Error logs, if any
    • Staging website credentials (login URL, login id, and password)

2. Does the Arastta plugin support support 3 or 0 decimal unit currencies?

The Arastta plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example,, JPY) or 3 decimal units (for example,, BHD).

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