Disputes - Dashboard Actions

View, accept or contest Disputes from the Razorpay Dashboard. Subscribe to webhook events.


You can use the Razorpay Dashboard to perform the following actions:

Follow the steps given below to view dispute details from the Razorpay Dashboard.

To view disputes:

  1. Log in to the .
  2. Select Transactions from the left menu and click View All on the Disputes tab.
    List of disputes under dispute tab
  3. A list of all the disputes is displayed.
    List of disputes under dispute tab
  4. Click a Dispute ID to view the details of the order.

In case the customer's dispute is valid, you can accept the dispute.

When you accept a dispute:

  1. The corresponding amount will be deducted from your Razorpay account balance.
  2. The dispute's status will be changed to lost.

Handy Tips

You can accept only those disputes that are in open state and fall within the respond by date.

Follow the steps given below to accept disputes from the Razorpay Dashboard.

To accept disputes:

  1. Log in to the .
  2. Select Transactions from the left menu and click View All on the Disputes tab.
    List of disputes under dispute tab
  3. A list of all the disputes is displayed.
    List of disputes under dispute tab
  4. Click a Dispute id. The dispute details appear on the right as shown:
  5. Click Accept Dispute.
    Accept Dispute
  6. Click Yes Accept to confirm. The amount will be deducted from your Razorpay account balance.
    Sample Accept Dispute

Accept a dispute using the

.

In case the goods or services have been provided to the customer, you can contest the dispute and submit the proof of deliveries, invoices or any other authorised proof of product/service delivery as evidence.

Follow the steps given below to contest disputes and submit evidence from the Razorpay Dashboard.

To contest disputes:

  1. Log in to the .
  2. Select Transactions from the left menu and click View All on the Disputes tab.
    List of disputes under dispute tab
  3. A list of all the disputes is displayed.
    List of disputes under dispute tab
  4. Click a Dispute id. The dispute details appear on the right as shown:
  5. Click Contest & upload evidence.
    Accept Dispute
  6. You can choose to contest the dispute for the full payment amount or a partial amount. To contest for partial amount, click Edit and enter the amount you want to contest.
    Edit and Enter Partial Dispute Amount
  7. In the Explanation field, provide the reason why the dispute is invalid.
  8. In the Supporting Evidence section, select the evidence type in the Add Document field and upload the document. You can upload multiple documents to support your claim. The supported document types are: PDF, PNG and JPG.
    Submit and Contest Dispute
  9. Click Submit Evidence.
  10. Click Yes Accept to confirm.

Subscribe to webhook events available for disputes to get notifications.

To subscribe to webhook events:

  1. Log in to the .
  2. Navigate to Account & SettingsWebhooks to subscribe to any of the following events:

The table below lists the webhook events available for disputes.

Webhook EventDescription
payment.dispute.createdTriggered when a dispute is raised by the customer's issuing bank against a payment.
payment.dispute.wonTriggered when you win a dispute against a payment.
payment.dispute.lostTriggered when you lose a dispute against a payment.
payment.dispute.closedTriggered when a dispute is closed.
payment.dispute.under_reviewTriggered when you contest a dispute and submit the evidence for review.
payment.dispute.action_requiredTriggered when the evidence submitted is insufficient, unreadable or does not correspond to the contested amount. Please update/add evidences before contesting the dispute again.

Know more about

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