Frequently Asked Questions (FAQs)

With Push Tokenisation, you can enable your customers to save their cards directly through their bank's secure portal and enjoy hasslefree checkout experience across multiple merchants.

No, Push Tokenisation exclusively uses phone numbers as identifiers. This is a requirement from our banking partners to ensure consistent customer identification across systems. Make sure your checkout flow captures customer phone numbers.

You will need to update your integration to collect phone numbers. We recommend:

• Adding phone number as a required field in your checkout.
• Updating existing customer records to include phone numbers.
• Using phone number as the primary identifier for token operations.

Tokens are linked to the specific phone number used during bank portal registration. Ensure customers use their registered phone number during checkout for successful token retrieval.

No, Push Tokenisation can be enabled only for customers who:

• Have cards from participating banks.
• Have opted for tokenisation through their bank portal.
• Have selected your business during the setup process.

Push Tokenisation is supported by the following banks: Axis Bank, HDFC Bank, SBI Bank, RBL Bank, Yes Bank, Federal Bank, and Canara Bank.

Yes, user consent is required for saving a card/creating a token. This is done during push tokenisation on the bank's portal.