Frequently Asked Questions

Razorpay supports a comprehensive range of payment methods including UPI, Netbanking, Credit/Debit Cards (Visa, Mastercard, RuPay, Diners Club, American Express) and Recurring Payments to provide your customers with maximum payment flexibility.

Currently, we do not offer a no-code payment button solution. However, our payment gateway integration requires minimal coding effort, and our technical team handles all the complex backend processing. If you are looking for low-code solutions, you can explore

To understand the customer checkout experience, try our

Yes, under the recurring payments model, you can charge the customer any amount up to the maximum mandate limit, based on the customer's usage. However, increasing the maximum mandate amount is not permitted as per regulations. To charge a higher amount, you must create a new mandate with the revised limit.

Yes, you can request mandate updates whenever customers need to upgrade or downgrade their subscription plans, enabling flexible billing management for your business.

Razorpay provides comprehensive dispute management tools including a dedicated dashboard to track all dispute cases, automated email notifications with detailed transaction information and an online portal for submitting supporting evidence. Additionally, you can configure webhook notifications to receive real-time alerts about dispute status changes. Know more about

Razorpay supports both full and partial refunds that you can process instantly through our merchant dashboard or via API integration. This gives you complete control over your refund operations. Know more about

Yes, Razorpay provides comprehensive real-time transaction monitoring through our dashboard, API endpoints, and webhook notifications. You can instantly track payment statuses, settlements, refunds and all transaction activities as they occur.

The Razorpay merchant dashboard provides detailed visibility into your transaction data, payment status tracking, visual charts, and comprehensive business insights. You can also configure custom reports tailored to your business needs. Explore our

Your customers will receive email confirmations upon successful payment completion. For recurring payments, we send SMS notifications 24 hours before scheduled debits to keep customers informed about upcoming charges.

Yes, Razorpay is PCI-DSS compliant, ensuring the highest standards of payment security. We are also licensed and regulated by the Reserve Bank of India as a Payment Aggregator - Payment Gateway (PA PG) and Payment Aggregator - Cross Border (PA CB), providing you with complete regulatory compliance.

Yes, international merchants have full access to all Razorpay features including the merchant dashboard, dispute management functionality, and all payment processing capabilities. You do not need to be an Indian-registered business to access these features and the dashboard is available regardless of your business location.

To go live with Razorpay, your website must include essential business pages:

• Bank Statement
• Passport of Authorised Signatory
• Board Resolution
• Certificate of Incorporation.

Transactions are flagged by our Authorised Dealer (AD) bank's compliance team during mandatory AML checks. Screening is usually based on name matches with sanction/watchlists (OFAC, UN, EU, UK and internal/government lists). If there is a potential match, the bank requests additional information (for example, date of birth, place of birth, address, nationality).

Depending on the case, banks may request the following information:

• For Individuals: Full name, address, date of birth, place of birth, national id, passport number, nationality, citizenship.

• For Entities: Full Name, registered address, nature of business, ownership with percentages, website, purpose of payment.

The bank cannot settle the transaction without the required details. Funds are kept on hold and may eventually be reported to the Government as unclaimed. Customers are not automatically refunded. If required, refunds must be initiated by the platform/business (possibly up to 6 months).

No. Funds are not refunded automatically. Business/platforms may choose to initiate a refund to the customer. If information is provided later (even after the timeline), we can attempt to re-settle the transaction with the bank.

Mandating full names (first and last) at checkout reduces flagged transactions by 50%. Collecting date of birth at checkout reduces false positives by 70%+. Address capture, wherever possible, can also help.

Razorpay is building real-time AML detection for the following:

• Hosted Checkout: Users are asked for additional info (DOB and so on.) only if flagged.

• API/S2S flows: The AML risk score is shared in the create order API response.

a. Fail upfront: Razorpay fails orders at the create order API stage if a likely AML flag is detected.
b. Risk Score: Razorpay provides a risk score. The partner can request DOB or block the order.
c. Post-flag data collection: Partner collects additional information only for flagged cases and shares via API (PATCH Order).

Pre-screening/fail-at-order can be enabled within 1 business day of request. Reports on AML-flagged/fail transactions are currently shared manually (T+2), with automation in progress.

If AML information is not provided, the bank will not settle the funds. The platform/business can refund the user to revoke access to the service/product. Funds that are not refunded remain on hold until settled or reported to authorities.