Follow the steps given below to initiate refunds using Shopify store:
- Log in to the
- After a payment is completed, navigate to Orders.
- Select the order you want to initiate a refund.
- Click Refund.
- Select the quantity of the item and click Refund.
- You can either issue a full refund or a partial refund.
- For a full refund, enter the entire payment amount.
- For a partial refund, enter a value lesser than the payment amount.
- You can verify the refund status from the Razorpay Dashboard. Navigate to Transactions → Refunds and check if a Refund Id is generated for the relevant Payment Id.