General#
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Who controls the debit schedule frequency and amount?#
Recurring Payments allows you to charge customers automatically at regular intervals that are defined and controlled by you. Essentially, Razorpay processes recurring payments as-and-when-presented by you.
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How can I ensure there are no delays processing payments made by my customer?#
Ensure you have sufficient balance/credits/funds in your Razorpay account to ensure there are no delays processing payments.
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Is two-factor authentication (2FA) available when registering a mandate?#
Methods
Authorization
Emandate via netbanking
Netbanking login
Emandate via debit card
OTP/3D secure
Cards
OTP/3D secure
Paper NACH
Signature
UPI mandate
UPI PIN
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I have a valid token, but the recurring payment failed. What could be the reason?#
There could be various reasons why a recurring payment could fail. Potential reasons could be:
- Expired card.
- Credit card reported lost or stolen.
- Insufficient funds.
- Recurring payment canceled directly from the bank.
- Pre-debit notification failed.
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How can I track the status of subsequent payments I have charged the customer?#
You can track the real-time status of payments as
created
,captured
(successful),failed
via Razorpay Dashboard, polling our APIs or subscribing to our webhooks. -
What is the settlement timeline for subsequent payments I have charged the customer?#
Settlements happen as per your settlement schedule. You can view your settlement schedule on the Dashboard (Settlements → View Settlement Cycle). In case the settlement is scheduled on a bank holiday; the settlement occurs on the next working day.
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When making the authorization payment, what additional data do customers see on their bank page?#
The customer is shown the following:
- Payment type ("Recurring" or "Standing Instructions").
- Frequency of recurring payments.
- Maximum amount to be deducted.
- Expiry date of standing instructions.
Payment Methods#
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What payment methods are available for Recurring Payments?#
The following payment methods are available for Recurring Payments:
- Emandate via netbanking
- Emandate via debit card
- Emandate via aadhaar
- Credit Cards
- Debit Cards
- Paper NACH
- UPI
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Are Emandate and Paper NACH covered under Negotiable Instrument Act?#
Yes. Emandate and Paper NACH are covered under the Negotiable Instrument Act. Refer to the Circular from NPCI for more details.
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Which banks and apps support UPI Recurring Payments?#
- Supported Banks: State Bank of India (SBI) and ICICI Bank.
- Supported Apps: BHIM and Paytm.
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How do I enable or disable payment methods for Recurring Payments?#
Contact our support team to enable or disable a payment method for Recurring Payments. This cannot be done from the Dashboard.
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What do I do if a payment method is not available on my account?#
Contact our support team if a payment method is not available for recurring payments on your account.