Who controls the debit schedule frequency and amount?
Recurring Payments allows you to charge customers automatically at regular intervals that are defined and controlled by you. Essentially, Razorpay processes recurring payments as-and-when-presented by you.
How can I ensure there are no delays processing payments made by my customer?
Ensure you have sufficient balance/credits/funds in your Razorpay account to ensure there are no delays processing payments.
Is two-factor authentication (2FA) available when registering a mandate?
Emandate via netbanking
Emandate via debit card
I have a valid token, but the recurring payment failed. What could be the reason?
There could be various reasons why a recurring payment could fail. Potential reasons could be:
- Expired card.
- Credit card reported lost or stolen.
- Insufficient funds.
- Recurring payment canceled directly from the bank.
- Pre-debit notification failed.
How can I track the status of subsequent payments I have charged the customer?
You can track the real-time status of payments as
failedvia Razorpay Dashboard, polling our APIs or subscribing to our webhooks.
What is the settlement timeline for subsequent payments I have charged the customer?
Settlements happen as per your settlement schedule. You can view your settlement schedule on the Dashboard (Settlements → View Settlement Cycle). In case the settlement is scheduled on a bank holiday; the settlement occurs on the next working day.
When making the authorization payment, what additional data do customers see on their bank page?
The customer is shown the following:
- Payment type ("Recurring" or "Standing Instructions").
- Frequency of recurring payments.
- Maximum amount to be deducted.
- Expiry date of standing instructions.
What payment methods are available for Recurring Payments?
The following payment methods are available for Recurring Payments:
- Emandate via netbanking
- Emandate via debit card
- Emandate via aadhaar
- Credit Cards
- Debit Cards
- Paper NACH
Are Emandate and Paper NACH covered under Negotiable Instrument Act?
Yes. Emandate and Paper NACH are covered under the Negotiable Instrument Act. Refer to the Circular from NPCI for more details.
Which banks and apps support UPI Recurring Payments?
- Axis Bank
- HDFC Bank
- ICICI Bank
- IndusInd Bank
- Jio Payments Bank
- Karur Vysya Bank
- North East Small Finance Bank
- Paytm Payments Bank
- Punjab & Sind Bank
- Saraswat Co-operative Bank
- Shivalik Small Finance Bank
- State Bank of India (SBI)
- State Bank of Mysore (SBM)
- Suryoday Small Finance Bank
- Thane Janata Sahakari Bank
- Utkarsh Small Finance Bank
- Yes Bank
How do I enable or disable payment methods for Recurring Payments?
Contact our support team to enable or disable a payment method for Recurring Payments. This cannot be done from the Dashboard.
What do I do if a payment method is not available on my account?
Contact our support team if a payment method is not available for recurring payments on your account.