Available in🇮🇳 India
Success rate is the ratio of successful transactions to the total number of transactions.
Success Rate (SR)=Total number of successful (authorised) transactions / Total number of attempted transactions over a given period of time.
Example
If you had 100 transactions in a week and 93 were successful, your success rate would be 93% for that week.
View the success rate of all your transactions and perform the various actions:
Feature RequestThis is an on-demand feature. Please raise a request with our Support team to get this feature activated on your Razorpay account.
Access Success Rate Analytics (SRA) Dashboard
To access the Success Rate Analytics (SRA) Dashboard:- Log in to your Dashboard.
- Navigate to Transactions → Success Rate.
Using the Analytics Dashboard, you can:
Using the Analytics Dashboard, you can:
- Perform a detailed analysis of your recent transactions.
- View the details of each payment method by clicking on the respective method options such as Cards, UPI, Netbanking and Emandate.
- View the payment volume distribution with the help of a pie diagram and understand the top reasons behind the payment failures. Know more about failure reasons.
- Correlate downtime with your success rate trends for specific methods.
Date Range
Select the date and time for which you want to perform a success rate analysis. You can use a predefined range or opt for a custom range.
Handy Tips
- The default date range is 6 hours.
- You can select the date range from upto the last 90 days.
- You can also select a specific time range as per your requirement.
Example: Hourly Data for Cards
Example: Hourly Data for Cards
All Payment Methods
All Payment Methods provide a high-level view of your transactions and recent performance at the method level (Cards, UPI, Netbanking and Emandate).With the All Payment Methods option, you can:
With the All Payment Methods option, you can:
- View the success rate at the payment method level (UPI, Cards, Netbanking and Emandate).
- The line graph shows the success rate distribution of all payment methods on an hourly, daily, weekly and monthly basis as per your date range selection.
- View the payment volume distribution at the method level with the pie chart.
- View the top failure reasons along with the breakdown. Know more about failure reasons.
UPI
The UPI option provides a high-level view of all UPI transactions and recent performance for the selected date range along with the payment providers details.With the UPI option you can:
With the UPI option you can:
- View the success rate of all UPI transactions.
- The line graph shows the success rate distribution of Intent, Collect or All flows (Intent and Collect) on an hourly, daily, weekly and monthly basis as per your date range selection. You can select Intent, Collect or All flows (Intent and Collect) to compare the success rate.
- View the payment volume distribution of Intent and Collect with the pie chart.
- View the top failure reasons along with the breakdown. Know more about failure reasons.
Cards
The Cards option provides a high-level view of all Cards transactions and recent performance along with various other details for the selected date range. Filters available for Cards are as follows:With the Cards option you can:
With the Cards option you can:
- View the success rate of all Card transactions.
- Filter the transactions to view Cards payments received via Card Type (Credit, Debit, Prepaid), Card Networks, or Banks as per your requirement.
- In the success rate line chart, select different Card Networks, or Banks as per the filter selected to compare the rate between individual Card Networks, or Banks.
- View the payment volume distribution of all Card Networks, or Banks as per the filter selected with the pie chart.
- View the top failure reasons along with the breakdown. Know more about failure reasons.
Netbanking
The Netbanking option provides a high-level view of all Netbanking transactions and recent performance along with various other details for the selected date range.With the Netbanking option you can:
With the Netbanking option you can:
- View the success rate of all Netbanking transactions.
- In the success rate line chart, select different banks to compare rate between various banks.
- View the payment volume distribution of all banks with the pie chart.
- View the top failure reasons along with the breakdown. Know more about failure reasons.
