Payments

Payment Gateway

Ecommerce Plugins

Whmcs

Faqs

Troubleshooting & FAQs

Find answers to frequently asked questions about WHMCS plugin.

1. My customer made a payment on my WHMCS site. However, the payment is in the authorized state and did not get captured. The payment status is not reflecting on WHMCS. How to resolve this?

  • Cause: This error occurs with Modulesgarden-enabled WHMCS installation. Modulesgarden plugins update system_url from example.com to example.com/, which changes the URL from "example.com/modules/gateways/callback/razorpay.php" to "example.com/modules/gateways/callback/razorpay.php". Due to this, the HTTP POST request stops working.

  • Resolution: To solve this issue, remove "/" in "/modules/gateways/callback/razorpay.php".

2. What troubleshooting procedures should be carried out prior to initiating a support ticket?

Follow the troubleshooting steps given below:

  1. Reinstall the Razorpay WHMCS plugin and ensure that your system meets all the requirements mentioned

    here

    .
  2. We recommend you to keep your Razorpay WHMCS plugin up to date. You can find the latest versions

    here

    .
  3. If the issue persists after following these steps, contact our

    Support team

    . Provide the following information while creating a ticket:
    • Razorpay WHMCS plugin version
    • Steps to reproduce the issue (Screen recording/Screenshots)
    • Error logs, if any
    • Staging website credentials (login URL, login id, and password)

3. Does the WHMCS plugin support 3 or 0 decimal unit currencies?

The WHMCS plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example,, JPY) or 3 decimal units (for example,, BHD).

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