Invoices | FAQs | Razorpay Singapore Docs

1. I have raised an invoice. How do I make changes to it?

You can make any changes to an invoice in draft status. Know more about

updating an invoice

Handy Tips

If an invoice is issued to a customer, you can make only limited changes such as Expiry Date, Customer Comments and Terms and Conditions. If you need to make other changes to an issued invoice,

cancel the invoice

and

create a new invoice

with the revised details. However, you can cancel an unpaid issued invoice.

2. I want to set a date by which the customer should make the payment. How do I do that?

You can set an Expiry Date for invoices. The customer should make a payment against the invoice within this Expiry Date. The customer cannot make payments for an expired invoice. Know more about

setting Expiry Date for invoices

3. What is the difference between Issue Date and Expiry Date?

See:

Glossary

4. The customer wants to make payments in parts. How do I raise such invoices?

You can allow partial payments on invoices while raising an invoice or updating an invoice. The customers can also view the history of partial payments they have made by clicking the invoice link shared with them. Know more about

creating an invoice

and

updating an invoice

5. What are the various payment methods available to the customer?

Below are the available payment methods:

Cards
Wallets
PayNow

6. Where do I track the invoices and their status?

You get instant notifications about the invoices. You can also subscribe to webhook events and generate reports. Know more about

tracking invoices and viewing reports

7. The customer wants a hard copy of the invoice.

Your customers can download a PDF copy of the invoice sent to them via email. Open the invoice and click Download PDF.

8. Can I add more than one billing address for a customer?

You can add a maximum of three billing addresses for one customer ID.

9. What is the maximum permissible amount limit that can be accepted from payments across all Razorpay Invoices?

The maximum permissible amount limit that can be accepted from payments across all Razorpay Invoices is S$5,00,000, which cannot be increased.

Frequently Asked Questions (FAQs)