Frequently Asked Questions

Razorpay supports a comprehensive range of payment methods including UPI, Netbanking, Credit/Debit Cards (Visa, Mastercard, RuPay, Diners Club, American Express) and Recurring Payments to provide your customers with maximum payment flexibility.

Currently, we do not offer a no-code payment button solution. However, our payment gateway integration requires minimal coding effort, and our technical team handles all the complex backend processing. If you are looking for low-code solutions, you can explore

To understand the customer checkout experience, try our

Yes, under the recurring payments model, you can charge the customer any amount up to the maximum mandate limit, based on the customer's usage. However, increasing the maximum mandate amount is not permitted as per regulations. To charge a higher amount, you must create a new mandate with the revised limit.

Yes, you can request mandate updates whenever customers need to upgrade or downgrade their subscription plans, enabling flexible billing management for your business.

Razorpay provides comprehensive dispute management tools including a dedicated dashboard to track all dispute cases, automated email notifications with detailed transaction information and an online portal for submitting supporting evidence. Additionally, you can configure webhook notifications to receive real-time alerts about dispute status changes. Know more about

Razorpay supports both full and partial refunds that you can process instantly through our merchant dashboard or via API integration. This gives you complete control over your refund operations. Know more about

Yes, Razorpay provides comprehensive real-time transaction monitoring through our dashboard, API endpoints, and webhook notifications. You can instantly track payment statuses, settlements, refunds and all transaction activities as they occur.

The Razorpay merchant dashboard provides detailed visibility into your transaction data, payment status tracking, visual charts, and comprehensive business insights. You can also configure custom reports tailored to your business needs. Explore our

Your customers will receive email confirmations upon successful payment completion. For recurring payments, we send SMS notifications 24 hours before scheduled debits to keep customers informed about upcoming charges.

Yes, Razorpay is PCI-DSS compliant, ensuring the highest standards of payment security. We are also licensed and regulated by the Reserve Bank of India as a Payment Aggregator - Payment Gateway (PA PG) and Payment Aggregator - Cross Border (PA CB), providing you with complete regulatory compliance.

Yes, international merchants have full access to all Razorpay features including the merchant dashboard, dispute management functionality, and all payment processing capabilities. You do not need to be an Indian-registered business to access these features and the dashboard is available regardless of your business location.

To go live with Razorpay, your website must include essential business pages:

• Bank Statement
• Passport of Authorised Signatory
• Board Resolution
• Certificate of Incorporation.