Your Support Tickets

Raise a support ticket and view details of existing tickets raised by you on the Razorpay Dashboard.


Under the Support Tickets tab, you can track the tickets raised by you on the Razorpay Dashboard. This makes it easier to find the tickets and saves time spent on searching for ticket details in your emails.

Handy Tips

  • Only the last three tickets in Open state are displayed. Closed tickets do not appear here.
  • The Support Tickets tab is available for both Live and Test modes of the Razorpay Dashboard.
  • Only Owner and Admin can raise support tickets using this tab.
  • You can view only those tickets that were raised using the Razorpay Dashboard.

Track Status of Open Tickets🔗

You can view only those tickets that were raised using the Razorpay Dashboard. To track the status of your open support tickets:

  1. Log into the Razorpay Dashboard.

  2. Navigate to My AccountSupport Tickets.

  3. A list of last 3 open tickets is displayed. Click the Ticket ID to view ticket details.

    Raise
  4. You can request an update, provide information or add attachments such as an error screenshot. Provide the details and click Send a Reply.

    Reply

Raise New Support Tickets🔗

Watch this video to see how you can raise support tickets.

You can create a new support ticket from the Razorpay Dashboard. To raise a new ticket:

  1. Log into the Razorpay Dashboard.

  2. Click the headphone icon to open the Help and Support pop-up.

    Raise
  3. Click Have a query?. If you have an open ticket and would like to receive an update on the same, click the ticket and request a follow-up. Instead, if you have a different query, click +Raise New Query.

    Raise
  4. Select the nature of the request.

    Raise
  5. Select the sub-category for which you wish to raise a ticket.

    Raise
  6. Check out the existing FAQs before raising the ticket. If you do not find relevant information, please explain your issue and attach relevant documents or screenshots if possible, and click Submit.

    Raise

Our Support team will get back to you at the earliest. However, reply to the same ticket in case of a follow-up instead of raising a new ticket.

Handy Tips
A list of last three tickets in open status pops up. Click on the ticket ID to view details.

×