Credits

Know about the different credits available to you and how you can manage them from the Dashboard.


There are three types of credits offered by Razorpay - Amount Credits, Fee Credits and Refund Credits.

You can view and add funds to these credits from the Razorpay Dashboard. Also, you can configure alerts to receive email notifications when your credits fall below the set threshold.

Manage Credits on Dashboard

Amount Credits🔗

Amount credits are the credits against which you can receive payments without any fee deduction.

For example, if you have a credit of ₹100, you will not be charged any fees for payments up to ₹100. Amount credits might be assigned to your account during sign-up if Razorpay runs any promotional campaigns.

View Amount Credits🔗

You can view the amount credits assigned to your Razorpay account. However, you cannot add any funds to this credit.

To view amount credits history:

  1. Log into the Razorpay Dashboard.

  2. Navigate to My AccountCredits.

  3. Click Past Coupons under Amount Credits.

    Fee

A list of amount credits assigned to the account in the past is displayed.

Fee Credits🔗

Fee credits are the credits using which businesses can receive the full settlement amount without any fee deduction. Specific business categories use these credits to help them meet regulatory requirements.

For example, if you have a fee credit of ₹100, all the transactions will be settled in full, and the fees for these payments will be deducted from the ₹100 fee credit.

Add Fee Credits🔗

You can add funds to fee credits using the Razorpay Dashboard through either UPI or Bank Transfer.

Watch Out!
You should add funds only through the settlement account registered with us.

Watch this video on how to add Fee Credits.

Add Fee Credits through UPI🔗

  1. Log into the Razorpay Dashboard.

  2. Navigate to My AccountCredits.

  3. Click Add Fee Credits.

    Add
  4. Select UPI.

    Select
  5. Enter the description and amount to be added.

  6. Click Add Credits.

    Add
  7. Enter the email and contact number on the checkout pop-up page, select UPI, and complete the payment.

    Add

Your fee credits balance is updated.

Handy Tips
It may take 2-3 hours for the credits to reflect in your Razorpay account.

Add Fee Credits through Bank Transfer🔗

  1. Log into the Razorpay Dashboard.

  2. Navigate to My AccountCredits.

  3. Click Add Fee Credits.

    Add
  4. Select Bank Transfer.

    Select
  5. Copy the account number and IFSC code.

    Copy
  6. Open your netbanking portal, create a beneficiary with these details and transfer the amount.

Handy Tips
It may take 2-3 hours for the credits to reflect in your Razorpay account.

Your fee credits balance is updated.

View Fee Credit History🔗

You can view the fee credits previously added by you.

To view fee credit history:

  1. Log into the Razorpay Dashboard.
  2. Navigate to My AccountCredits.
  3. Click View History under Fee Credits.

A list of fee credits previously added by you is displayed.

View Fee Credit History

Refund Credits🔗

Refund credits are the credits you can use to make refunds to customers. This ensures that the refunds are not made from your settlement amount but a separate credit pool.

For example, if you have a refund credit of ₹100, any refunds to be processed will be deducted from this credit and not from the actual payment.

Add Refund Credits🔗

You can add funds to Refund credits using the Razorpay Dashboard through either UPI or Bank Transfer.

Watch Out!
You should add funds only through the settlement account registered with us.

Watch this video on how to add Refund Credits.

Add Refund Credits through UPI🔗

  1. Log into the Razorpay Dashboard.

  2. Navigate to My AccountCredits.

  3. Click Add Refund Credits.

    Add
  4. Select UPI.

    Select
  5. Enter the description and amount to be added.

  6. Click Add Credits.

    Add
  7. Enter the email and contact number on the checkout pop-up page, select UPI, and complete the payment.

    Add

Your refund credits balance is updated.

Handy Tips
It may take 2-3 hours for the credits to reflect in your Razorpay account.

Add Refund Credits through Bank Transfer🔗

  1. Log into the Razorpay Dashboard.

  2. Navigate to My AccountCredits.

  3. Click Add Refund Credits.

    Add
  4. Select Bank Transfer.

    Select
  5. Copy the account number and IFSC code.

    Copy
  6. Open your netbanking portal, create a beneficiary with these details and transfer the amount.

Handy Tips
It may take 2-3 hours for the credits to reflect in your Razorpay account.

View Refund Credit History🔗

You can view the refund credits previously added by you.

To view refund credit history:

  1. Log into the Razorpay Dashboard.
  2. Navigate to My AccountCredits.
  3. Click View History under Refund Credits.

A list of refund credits previously added by you is displayed.

View Fee Credit History

Credit Alerts🔗

You can configure alerts to receive email notifications when any of your credits fall below the set threshold amount. This will help you monitor your credit balance and add funds to them whenever necessary.

You can set three alert levels, wherein:

  • Alert Level 1: Level set by you on the Dashboard.
  • Alert Level 2: Automatically set as 50% of Alert Level 1.
  • Alert Level 3: Automatically set as 25% of Alert Level 1.

For example, you can set your refunds credit alert as ₹10,000. This means that whenever your refund credits balance falls below:

  • ₹10,000: The first email is sent to your registered email address.
  • ₹5,000: The second email is sent.
  • ₹2,500: The third and final email is sent.

Configure Credit Alerts🔗

You can configure credit alerts using the Razorpay Dashboard.

Watch this video to see how to manage credit alerts.

To configure alerts:

  1. Log into the Razorpay Dashboard.
  2. Navigate to My AccountCredits.
  3. Click Manage Alerts.
  4. Set up the alerts for each credit type. You need to enter the value of Alert Level 1 only.

Handy Tips
If you do not want to receive any alerts, set the value to 0.

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