Payments Dashboard | FAQs | Razorpay Singapore Docs

You can change your login/registered email ID from Account & Settings on the Dashboard. Know more about

Updating Login Email

2. How do I change the password of my account?

To change your password, enter your email ID on the Forgot Password page and complete the password reset process.

3. How do I change the phone number registered with my account?

Follow these steps to change the phone number:

Log in to the Dashboard.
Navigate to Account & Settings.
Click the edit icon next to the Phone number field.
Enter the OTP sent to your registered email address and click Confirm.
Enter the new phone number and click Update.

4. How can I change the email ID where I receive the transaction-related mail?

You can add the email ID from the Dashboard by following these steps:

Log in to the Dashboard.
Navigate to Account & Settings.
Click Email under the Notification settings section.
Add the email ID in the Email Notifications.
Click Save Changes.

Edit Business Information

1. How do I change the account details displayed on the Dashboard?

You change your account details such as display name, your name, email and phone number from the

Account Details section

on Account & Settings on the Dashboard.

2. How do I change my business Website URL?

To change your business website URL, navigate to Account & Settings → Business website details and click the edit icon in the Business Website/App details field. Know more about how to

edit your business website/app URL

3. How can I update my bank account information?

You can request a change in bank account details from the Dashboard. Watch the video explaining

how to change bank account details

Log in to the Dashboard.
Navigate to Account & Settings.
Click Bank account details details under the Bank accounts and settlements section.
Click Change bank account.
Enter the OTP sent to your registered mobile device on the 2-Step Verification pop-up page.
On the Change Bank Account Details pop-up page, add bank details and upload your business' bank statement or a cancelled cheque.
Click Save.

For security reasons, only the Owner or Admin of the account will be able to access this option from the Dashboard. After the request is placed, the beneficiary details will be validated and updated within one business day.

4. How can I update my business name on the payment confirmation mail sent to customers by Razorpay?

You can change the billing label on the automated emails sent by Razorpay to your customers.

Handy Tips

The billing label must match your registered business name or the domain name.

If you are a registered business, you can use the
brand name and logo
feature on the Dashboard to update the business name.
If you are an individual, for example, a freelancer, raise a request with our
Support Team
.

1. What is Razorpay Dashboard?

Razorpay Dashboard is a user interface for you to configure and operate your account. The Dashboard home page provides all information about the activity on your account.

It includes a wide range of analytics and real-time charts that provide insight into the business performance and any action you may need to take, such as unanswered disputes or auto-refunds.

2. I have added my Razorpay account to my website domain. Can I also add it to a sub-domain?

To add your Razorpay account to your sub-domain, raise a request with our

Support Team

3. How do I integrate Razorpay?

You can integrate Razorpay with your website or app using SDKs and plugins. Refer to our list of

integrations

. You can also accept payments without integrations using our range of

products

4. What is a webhook? How do I use it?

Webhooks enable a web application to send information to another application in real-time when a specific event happens after integration. Use webhooks to configure and receive notifications when a specific event occurs. Know more about

Webhooks

5. How do I close my Razorpay account?

raise a support request

to close your Razorpay account.

Reports

1. How can I generate reports?

All of your transaction data can be exported as reports in CSV format and can be mailed to yourself. You can also download a monthly or a daily report from the Reports Section of the Dashboard.

2. Can I generate an annual report?

No. You cannot generate an annual report at the moment. You can only generate reports for the last 90 days.

Miscellaneous

1. My account is activated. How do I switch to live mode?

You can switch between the Test and Live modes using the drop-down option at the top of the Dashboard.

2. I cannot generate Live mode API keys even though my account is activated. How do I generate the API keys?

You can generate the Live mode API keys by providing your live website details. Follow these steps:

Log in to the Dashboard.
Navigate to Account & Settings.
Click Business website detail under the Website and app settings section.
Click Add website/app details.
In the Update Website/App screen, click Proceed to update website/app.
Enter your website URL and click Add Details.
Our team will review your website/app URL details. Post review, your website details are updated, and you should be able to generate API keys in the Live Mode.

3. What is a Chargeback?

Chargeback is a refund claim initiated by the customers with their issuer banks. In such cases, the bank starts an official inquiry.

5. How do I report a fraud/cybercrime?

Please raise a

support ticket

and our team will get back to you at the earliest.

6. Where can I find my Account ID/Merchant ID on the Dashboard?

You can find your Account ID/Merchant ID at the top-right corner of your Dashboard in alpha-numeric characters.

Frequently Asked Questions (FAQs)

Edit Login Information

1. How do I change the login/registered email ID of my account?