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Trusted Badge

Customers prefer to purchase from websites that are trustworthy and credible. For most startups and new online businesses, the credibility factor poses to be a challenge. To help you overcome this issue, Razorpay offers the Trusted Badge program.

The Razorpay Trusted Badge program enables you to build credibility as a trusted merchant. By becoming a Razorpay verified seller, you can display the trusted badge on your website and at Checkout. This reassures your customers (who otherwise might have dropped off due to lack of trust) about the payment's safety.

Advantages🔗

  • Easy Setup
    After you enrol and qualify for the program, the feature is automatically enabled on the Dashboard, and the badge starts appearing at Checkout.

  • Reduce Customer drop-offs
    Businesses see up to a 5% increase in conversion and retention.

  • Reduce dependency on COD
    Get more customers to pay online as they trust your business is genuine.

  • Stand out from the rest
    Differentiate yourself from competition.

Who Can Enrol🔗

You need to fulfill the following criteria to enrol for this program:

  • You should be active on Razorpay Dashboard.
  • You should have completed 4 months of being a Razorpay merchant (counted from the day of activation).
  • You should a have a very low number of disputes. Know more about disputes. For more information about the number of disputes allowed for enrolment, contact our Support.

Watch Out!
This feature is available for Standard Checkout integrations only.

How It Works🔗

Given below is the workflow:

  1. You enrol for the program on the Razorpay Dashboard.
  2. Razorpay enables the Trusted Badge option on the Razorpay Dashboard. The Trusted Badge is automatically embedded on your Checkout.
  3. You become a verified seller. The Trusted Badge reassures your customers that your brand is genuine and safe to make the payment. This boosts conversions.
How Trusted Badge Program Works

Get Started🔗

Follow these steps to enrol in the Razorpay Trusted Badge program:

  1. Log in to the Razorpay Dashboard.
  2. Navigate to My AccountTrusted Badge.
  3. Click Join the waitlist.
Join the waitlist

Opt-out of the Program🔗

Follow these steps to opt-out of the Razorpay Trusted Badge program:

  1. Log in to the Razorpay Dashboard.
  2. Navigate to My AccountTrusted Badge.
  3. Click Opt-out.
Opt Out

FAQs🔗

List of commonly asked questions:

1. How do I qualify for the Razorpay Trusted Badge?

To qualify for the Razorpay Trusted Badge, you will have to:

  • Maintain an excellent record of solving customer escalations proactively.
  • Accelerate dispute resolution.
  • Provide instant refunds for escalations to your customers whenever possible.

2. What are the benefits of being a Razorpay Verified Seller?

By becoming a Razorpay Verified Seller, you will be able to showcase a badge with contextual information about your track record on the Checkout. This will help improve conversion, reduce the volume of COD orders and boost online payments.

3. Do I need to pay for the badge?

This feature is currently free to use. However, explicit approval will be taken from your before moving to a paid plan.

4. How do I join the program?

The program is currently open to only a few select merchants. If you would like to be a part of the program, please sign up for early access. The team will get in touch with you shortly.

5. Where will the Trusted Badge be displayed?

The trusted badge is displayed on Checkout. It will soon be available for use on websites and apps for select merchants.

6. Do I need to take any action to display the badge once accepted into the program?

You do not have to perform any integration to display the badge on Checkout. However, in the future you will be able to embed the badge on your website and app. This may need some small changes at your end.

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