Money Back Promise Program
Enhance your shopping with Money Back Promise Program; initiate free claims and secure full reimbursement based on eligibility and provided information.
Money Back Promise Program is designed to enhance your shopping experience. We provide buyers with added assurance and protection when making purchases through our platform, as outlined in our terms and conditions, which are part of the user agreement. As a buyer, you can initiate a claim for free.
If eligible, Razorpay's Buyer Protection Program entitles you to a reimbursement of the full transaction value. Razorpay will determine, at its sole discretion, whether your claim amount and validity is eligible based on the program’s eligibility requirements and any relevant information provided during the resolution process.
Terms and Conditions
Razorpay considers several factors to determine whether your claim is eligible. Before you begin, refer to the
.The following diagram displays the buyer journey and the respective timelines:
Follow the steps given below to initiate a claim:
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Visit
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Click Customer.
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In the Track Payments section, you can track with phone number.
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Enter your phone number. Enter the OTP, select the I'm not a robot check box and click Check Status.
Watch Out!
If you are unable to check the status, your mobile number might be incorrect or not verified with us. Ensure your mobile number is correct. To verify your number, contact our
.
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A list of transactions backed by Razorpay Money Back Promise is displayed. Select the order you want to initiate a claim.
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Scroll down to the Covered by Razorpay Money Back Promise section and click Initiate Claim.
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Upload the following documents:
- Proof of purchase
- Bank debit slip indicative of purchase of item
- Confirmation from Razorpay about transaction and the amount
- Proof of communication with seller on the dispute
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Click Submit.
Handy Tips
Once your claim is approved, Razorpay will send you a payout link. Enter the bank account details where you want to receive the refund.
The following table lists the various states of a claim:
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