Troubleshooting & FAQs

Cause: Before connecting your account with the Wix platform, you need to set up Webhooks on the Razorpay Dashboard. If you do not set up Webhooks, there may be connection errors.

Resolution: Set up webhooks.

To set up Webhooks:

1. Log into the

   Razorpay Dashboard

   and navigate to Account & Settings.
2. In the Website and app settings section, click Webhooks.
   
3. Click + Add New Webhook.
   
4. In the Webhook Setup pop-up page:

   1. Enter the Website URL as https://express.razorpay.com/wix/v1/webhook-handler.

   2. Enter a Secret for the Webhook endpoint. The secret is used for validation purposes.

      Handy Tips

      The secret that you enter here can validate that the Webhooks are from Razorpay. Do not expose the secret publicly.

   3. Select the following events from the list of Active Events:

   • order.paid

   • refund.processed

   • payment.failed

     Handy Tips

     If you use this Razorpay account to accept payments on your Wix site, you can set up only one Webhook on the Razorpay Dashboard.

5. Click Save to enable Webhooks.

Cause: This error message is displayed if the Webhook is not configured correctly on the Razorpay Dashboard.

Resolution: To fix this error, check the reasons and their solutions as mentioned below:

No. Wix does not support Subscriptions. The plugins that support subscriptions are Woocommerce, Magento and OpenCart.

Follow the troubleshooting steps given below:

1. Reinstall the Razorpay Wix plugin and ensure that your system meets all the requirements mentioned

   here

   .
2. If the issue persists after following these steps, contact our

   Support team

   . Provide the following information while creating a ticket:
   • Wix version
   • Razorpay for Wix plugin version
   • PHP version
   • Steps to reproduce the issue (Screen recording/Screenshots)
   • Error logs, if any
   • Staging website credentials (login URL, login id, and password)