Payments

Payment Gateway

Ecommerce Plugins

Drupal Commerce

Troubleshooting Faqs

Troubleshooting & FAQs

Find answers to frequently asked questions about Drupal Commerce plugin.

1. How can I verify if webhooks are auto-configured?

To verify if webhooks are enabled:

  1. Log into the

    Razorpay Dashboard

    and navigate to Account & Settings.
  2. In the Website and app settings section, click Webhooks.
    Navigate to Webhooks
  3. Select the relevant webhook URL.
  4. On the right panel, check if the status for payment.authorized, payment.failed and refund.created is enabled.

2. What is the difference between an Order Id and Order Number?

Order Id: When a customer clicks the pay button on your app, an Order is created and a corresponding "order_id" is generated in the response.
Order Number: It simply acts like a serial number. You can search a particular order with the help of the Order Number.

Handy Tips

To reconcile the payments, you can verify the Order Id from the Drupal Commerce Dashboard with Order Id mentioned on the Dashboard. Navigate to Transactions → Orders or Payments On the

Razorpay Dashboard

to view the Order Id.

3. How can I uninstall the plugin?

Follow the step given below to uninstall the plugin:

  1. Log in to your

    Drupal Commerce Dashboard

    .
  2. Navigate to Extend → Uninstall.
  3. Search for Razorpay in the Filter section.
  4. Select the check box and click Uninstall.
    Uninstall Drupal plugin

4. Does the Drupal Commerce plugin support 3 or 0 decimal unit currencies?

The Drupal Commerce plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example,, JPY) or 3 decimal units (for example,, BHD).

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