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Available in🇮🇳 India
On your BigCommerce Dashboard, navigate to Channel Manager → Storefronts section.specific and meaningful image titleThere are two ways to verify the installation:

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Web Pages

  1. Click Web pages.
  2. Ensure the Razorpay Order Confirmation page appears.
Verify installation through web pages

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Scripts

  1. Click Scripts.
  2. Ensure the Razorpay Header and Footer scripts appear.
Verify installation through scripts
To verify if webhooks are enabled:
  1. Log in to the Razorpay Dashboard and navigate to Account & Settings.
  2. In the Website and app settings section, click Webhooks. Navigate to Webhooks
  3. Select the relevant webhook URL.
  4. On the right panel, check if the status for order.paid and refund.processed is enabled.
Following a bug fix on BigCommerce’s side, the Razorpay Payment App now requires an additional access permission: Checkout Write. If you currently use the Razorpay Payment App, you must approve this new permission to ensure the integration continues to function correctly.Follow these steps to reauthorise the app:
  1. Log in to your BigCommerce Store Control Panel.
  2. Navigate to Apps → My Apps (or the installed apps section).
  3. Locate and open the Razorpay Payment App.
  4. BigCommerce displays a prompt requesting approval for the updated app permissions.
  5. Review the new Checkout Write permission and click Update, Authorize or Accept, as displayed.
  6. Once authorisation is complete, reopen the Razorpay Payment App to confirm it loads successfully.
Handy Tips
  • Complete this authorisation using the store owner account or an account with the required app permissions.
  • You do not need to uninstall or reinstall the app as part of the standard reauthorisation process.
If the permission prompt does not appear or the update fails, contact Razorpay Support.
The BigCommerce plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example, JPY) or 3 decimal units (for example, BHD).