Payments

Payment Gateway

Ecommerce Plugins

Bigcommerce

Faqs

Troubleshooting & FAQs

Find answers to frequently asked questions about BigCommerce plugin.

1. How can I verify if the plugin is installed successfully?

On your BigCommerce Dashboard, navigate to Channel Manager → Storefronts section.

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There are two ways to verify the installation:

Web Pages

  1. Click Web pages.
  2. Ensure the Razorpay Order Confirmation page appears.
Verify installation through web pages

Scripts

  1. Click Scripts.
  2. Ensure the Razorpay Header and Footer scripts appear.
Verify installation through scripts

2. How can I verify if webhooks are auto-configured?

To verify if webhooks are enabled:

  1. Log into the

    Razorpay Dashboard

    and navigate to Account & Settings.
  2. In the Website and app settings section, click Webhooks.
    Navigate to Webhooks
  3. Select the relevant webhook URL.
  4. On the right panel, check if the status for order.paid and refund.processed is enabled.

3. Does the BigCommerce plugin support 3 or 0 decimal unit currencies?

The BigCommerce plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example,, JPY) or 3 decimal units (for example,, BHD).

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