SR Analytics Dashboard

Know how to view the transaction success rate on the Optimizer Analytics Dashboard.


Success Rate is the ratio of successful transactions to the total number of transactions. It is calculated by dividing the total number of successful (authorised) transactions by the total number of attempted transactions over a given period of time.

Example

If you had 100 transactions in a week and 93 were successful, your success rate would be 93% for that week. You can view the success rate of all the transactions on the Razorpay Dashboard.

You can use the SR Analytics Dashboard to:

  • Perform a detailed analysis of your recent transactions.
  • View the details of each payment method by clicking on the respective method options such as Cards, UPI and Netbanking.
    Optimizer Success rate dashboard
  • View the payment volume distribution with the help of a pie diagram and understand the top reasons behind the payment failures. Know more about .
    Optimizer Success rate dashboard

To view the Analytics Dashboard:

  1. Log in to your .
  2. Click TransactionsSuccess Rate.
success rate dashboard navigation

You can use the following filtering options to view success rates for transactions:

Date Range

Select the date and time for which you want to perform a success rate analysis. You can use a predefined range or go for a custom range.

success rate graph

Handy Tips

  • The default date range is 6 hours.
  • You can select the date range upto the last 90 days.
  • You can also select a specific time range as per your requirement.

In the Success Rate Line Graph, you can also select the time frame on an hourly, daily, weekly, and monthly basis. The table below explains the availability of each time frame:

Time FrameExplanation
HourlyHourly data for graphical representation is available only if the selected date range is less than 1 day.
DailyDaily data for graphical representation is available only if the selected date range is between 2 and 14 days.
WeeklyWeekly data for graphical representation is available only if the selected date range is between 14 and 90 days.
MonthlyMonthly data for graphical representation is available only if the selected date range is more than 2 months.
success rate graph time frame

All Payment Methods

All Payment Methods provide a high-level view of your transactions and recent performance at the payment method level (Cards, UPI and Netbanking).

Usage

  • View the success rate at the payment method level (UPI, Cards and Netbanking).

    Optimizer Success rate dashboard
  • The line graph shows the success rate distribution on an hourly, daily, weekly and monthly basis as per your date range selection.

    SR Graph

    Watch Out!

    The various labels available apply only to the graphical representation.

  • View the payment volume distribution at the method level with the pie chart.

    Optimizer SR Pie 
diagram
  • View the top failure reasons along with the breakdown. Know more about

    .

    Optimizer SR Pie diagram

UPI

The UPI option provides a high-level view of all UPI transactions and recent performance for the selected date range along with the payment providers details.

Usage

  • View the success rate of all the payment providers for UPI transactions.

    Optimizer SR UPI
  • Filter the transactions to view UPI payments received via Intent and Collect, Intent Only or Collect Only as per your requirement.

    Optimizer SR UPI Filters
  • In the Success Rate Line Chart, select different payment providers to compare the rate at the provider level.

    Optimizer SR Graph UPI

    Watch Out!

    The various labels available apply only to the graphical representation.

  • View the payment volume distribution of all payment providers with the pie chart.

    Optimizer SR Pie diagram UPI
  • View the top failure reasons along with the breakdown. Know more about

    .

    Optimizer SR Pie diagram

Cards

The Cards option provides a high-level view of all Cards transactions and recent performance along with the payment providers details for the selected date range.

Usage

  • View the success rate of all the payment providers for Card transactions.

    Optimizer SR Cards
  • Filter the transactions to view Cards payments received via Card Type, Card Networks, or Banks as per your requirement.

    Optimizer SR Filters Cards
  • In the Success Rate Line Chart, select different payment providers to compare rate at the provider level.

    Optimizer SR Graph Cards

    Watch Out!

    The various labels available apply only to the graphical representation.

  • View the payment volume distribution of all payment providers with the pie chart.

    Optimizer SR Pie diagram Cards
  • View the top failure reasons along with the breakdown. Know more about

    .

    Optimizer SR Pie diagram

Filters

Watch Out!

The sub-filters vary based on the top transacting card type, card networks and banks for the selected date range.

FiltersSub- Filters
All Card TypeExamples: Credit, Debit, Prepaid and Others.
All Card NetworksExamples: Visa, Mastercard, RuPay and Others.
All BanksExamples: HDFC, ICICI, Axis and Others.

Netbanking

The Netbanking option provides a high-level view of all Netbanking transactions and recent performance along with the payment providers details.

Usage

  • View the success rate of all the payment providers for Netbanking transactions.

    SR Netbanking
  • Filter the transactions to view Netbanking payments received via All Banks, or any of the top transacting banks available as per your requirement.

    SR Netbanking Filters
  • In the Success Rate Line Chart, select different payment providers to compare rate at the provider level.

    SR Graph Netbanking

    Watch Out!

    The various labels available apply only to the graphical representation.

  • View the payment volume distribution of all payment providers with the pie chart.

    SR Pie diagram Netbanking
  • View the top failure reasons along with the breakdown. Know more about

    .

    Optimizer SR Pie diagram

Failure ReasonExplanation
Customer RelatedCustomer related failures occur from the customers side. For example: customer cancellations, incorrect CVV, insufficient funds.
Banking RelatedBanking related failures occur due to issues at at customer's bank, UPI Apps, external gateways.
Business RelatedBusiness related failures occur due to issues at business side like non-activation of payment methods, international payments.
OthersOther failures include errors due to fraud detection or internal provider issues.

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