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2-Step Verification (Account Level)

Razorpay provides enhanced security and protection through 2-step verification for all Razorpay Dashboard users.

What is 2-Step Account Verification (Two-factor Authentication, 2FA)

To log in to the Razorpay Dashboard, users enter their email address and password. If the 2-step verification is enabled on an account, the user should enter a One Time Password (OTP) after the email id and password is provided. The OTP is sent to the user's registered mobile number.

You can set this additional level of security to ensure that only the intended user has access to your Razorpay Dashboard, thus preventing malicious attacks or misuse of your sensitive business data.

Watch this video to see how to enable 2FA for your account.

To enable 2-step verification for your account:

1. Log in to the

   Razorpay Dashboard

   .
2. Click Account & Settings in the left navigation.
3. Enable the 2-Step Verification option under Your Profile.
4. Enter the OTP sent to your registered mobile number.
5. Enter your account password and confirm.

You have now set a 2FA for your account.

Frequently Asked Questions (FAQs)

Add or Update GST details

You can add or update your GST details from the Razorpay Dashboard.

To add or update GST details:

1. Log in to your

   Razorpay Dashboard

   .
2. Click Account & Settings in the left navigation.
3. Click GST details under Business Settings.
   • To add your GST details, click Add GST details.
   
   • To update your GST details, click Update GST details.
4. In the Add GST details pop-up page:
   • Enter the GSTIN. This will appear on the invoices sent by Razorpay.
   • Upload a copy of the GSTIN Certificate and click Submit.
   

After you provide the details, our team will review the request. During the verification process, we may reach out to you for clarifications.

Frequently Asked Question (FAQs)

Change Bank Account Details

You can request a change to your settlement (bank) account linked to your account. After you provide the necessary details and documents, we will verify the account and update the information. We will contact you if further clarifications are required.

Watch this video to see how you can change your settlement account details from the Razorpay Dashboard.

To request a bank account change:

1. Log in to your

   Razorpay Dashboard

   .
2. Click Account & Settings in the left navigation.
3. Click Bank account details under Bank accounts and settlements section and click Change bank account.
4. Enter the OTP sent to your registered mobile device on the 2-Step Verification pop-up page.
5. Enter the details of the new bank account you want to link with your Razorpay account. The new bank account will be your new settlement account.
6. Upload a copy of your account statement and click Save.

Update Login Email

You can update the Razorpay login email from the Razorpay Dashboard. You can:

• Update your own email id

  .
  Replace your current email id with another email. For example, if you earlier had signed up with the email id info@acmecorp.in, you can now update it as gaurav.kumar@acmecorp.in.

• Add a team member's email id

  .
  
  • You can add another team member's email id. You will need to change the user role of the team member to owner. For example, you can provide your manager's email id and upgrade them to the owner role.
  • You can add the email id of a Razorpay user who is not a member of your team. For example, Gauri Kumari is the manager of a Razorpay account, ABC Co. You want to add her as the owner of your Razorpay account, Acme Corp. Once you update her email address on the Dashboard, Gauri Kumari will become the owner of the Acme Corp account. However, she will still be the manager of the ABC Co Razorpay account.

Update Your Email

As an account owner, you can update your Razorpay login email from the Razorpay Dashboard.

To update login email:

1. Log in to the

   Razorpay Dashboard

   .
2. Click Account & Settings in the left navigation.
3. Click Email under Notification settings section and click the edit icon.
   
4. Complete the 2-factor authentication process.
5. On the pop-up page, enter the new email id. Re-enter the email id. Select the check box if you want Razorpay to send all communication details to this email id.
   
6. A verification email is sent to your new email id. Open the email and complete the verification process.
   
   

The email id has been updated.

Add a Team Member's Email

You can make another member from your team the Razorpay account owner and add their email address as the login email id.

Follow these steps:

1. Log in to the

   Razorpay Dashboard

   .
2. Navigate to Account & Settings and click Manage Team.
3. On the Manage Team page, click Change next to the Owner.
4. Select the team member whose role is to be upgraded and click Change Owner.
5. The email id has been updated.
   

Add Support Details

You can add your support details to the transaction emails sent to your customers. This will help your customers know how to reach you for any queries.

Watch this video to see how to add support details.

To add support details:

1. Log in to the

   Razorpay Dashboard

   .
2. Click Account & Settings in the left navigation.
3. Click Customer support details under Business settings section and click the edit icon.
4. Click Add Details and on the pop-up page, add the following details:
   • Support Phone number
   • Support Email id (This is a mandatory field)
   • Support URL (Your website's support page)
5. Click Submit.

Add or Update Website or App Details

You must provide your live website or mobile app details during account activation. Without these details, you will not be able to access live mode API keys and hence cannot accept payments from your website or app. However, you can still accept payments from customers using Invoices and Payment Links generated via the Dashboard.

Add Website/Mobile App Details

Watch this video to see how to add website/mobile app details.

To add your website or mobile app details:

1. Log in to the

   Razorpay Dashboard

   .
2. Click Account & Settings in the left navigation.
3. Click Business website detail under Website and app settings section.
4. Click Fill Activation Form.
5. In the form, for the Website/App URL field, select Website/App.
6. Provide the website details and click Save & Next.
   

Update Website/Mobile App Details

To update website or mobile app details:

1. Log in to the

   Razorpay Dashboard

   .
2. Click Account & Settings in the left navigation.
3. Click Business website detail under Website and app settings section.
4. Click the edit icon next to the Business Website/App details field.
5. In the pop-up page that is displayed, click Proceed to update website/app.
6. Provide the website or app details:
   • Follow these steps if you own a website:
     1. Select Website.
     2. Enter the Website URL.
     3. Provide the links for these pages: About us, Contact us, Pricing details, Terms and conditions, Privacy policy and Refunds policy.
     4. Provide your website's Test Account credentials. If the customer does not need to Log in to your website, select My website doesn’t require log in to transact.
     5. Click Submit website for review.
        
   • Follow these steps if you own an app:
     1. Select App.
     2. Enter the App URL.
     3. Provide your app's Test Account credentials. If the customer does not need to Log in to your app, select My app doesn’t require log in to transact.
     4. Click Submit app for review.
        

After the details are provided, our team will review the request. We will update the details on the Dashboard.

Add or Update Additional Website Details

You can accept payments using your Razorpay account on more than one website. To do this, you need to share with us the details of the additional web pages.

To add an additional website:

1. Log in to the

   Razorpay Dashboard

   .
2. Click Account & Settings in the left navigation.
3. Click Business website detail under Website and app settings section.
4. Click the plus icon next to the Additional Business Website/App field.
   
5. In the pop-up page that is displayed, click Proceed to update website/app.
   
6. Provide the website or app details:
   • Follow these steps if you own a website:
     1. Select Website.
     2. Enter the Website URL.
     3. Provide the links for these pages: About us, Contact us, Pricing details, Terms and conditions, Privacy policy and Cancellation/Refund policy.
        
     4. Upload invoice: Upload a sample invoice. The accepted file formats are PNG, JPG and PDF.
     5. Reason for adding new website: Enter the reason for adding a new website. Enter a minimum of 50 words.
     6. Provide your website's Test Account credentials if required or select My website doesn’t require log in to transact check box if logging in is not required.
     7. Click Submit website for review.
        
   • Follow these steps if you own an app:
     1. Select App.
     2. Enter the App URL.
     3. Reason for adding new website: Enter the reason for adding a new website. Enter a minimum of 50 words.
     4. Provide your app's Test Account credentials if required or select My app doesn’t require log in to transact check box if logging in is not required.
     5. Click Submit app for review.
        

After you provide the details, our team will review the request. We will update the details on the Dashboard.

Update Limit per Domestic Transaction

You can update the domestic transaction limit for your Razorpay account. For example, if you could accept only ₹50,000.00 per transaction, you can update it to a higher amount, such as ₹1,00,000.00.

To update your per domestic transaction limit:

1. Log in to the

   Razorpay Dashboard

   .
2. Click Account & Settings in the left navigation.
3. Click Transaction limits under Payment and refund section.
4. Click the edit icon next to the Limit per domestic transaction field.
   
5. In the pop-up page that is displayed, provide the following information:
   1. Required Limit: Enter the desired per transaction limit amount.
   2. Why do you want to increase limit?: Enter the reason you want to increase the per domestic transaction limit. You should enter a minimum of 100 words.
   3. Upload invoice: Upload a sample invoice. The accepted file formats are PNG, JPG and PDF.
   4. Click Submit Details.
      

After the details are provided, our team will review the request. We will update the details on the Dashboard.

Update Limit per International Transaction

You can update the international transaction limit for your Razorpay account. For example, if you could accept only ₹50,000 per transaction, you can update it to a higher amount, such as ₹1,00,000.

To update your per international transaction limit:

1. Log in to the

   Razorpay Dashboard

   .
2. Click Account & Settings in the left navigation.
3. Click Transaction limits under Payment and refund section.
4. Click the edit icon next to the Limit per international transaction field.
   
5. In the pop-up page that is displayed, provide the following information:
   1. Required Limit: Enter the desired per transaction limit amount.
   2. Why do you want to increase limit?: Enter the reason you want to increase the per international transaction limit. You should enter a minimum of 100 words.
   3. Upload invoice: Upload a sample invoice. The accepted file formats are PNG, JPG and PDF.
   4. Click Submit Details.
      

After the details are provided, our team will review the request. We will update the details on the Dashboard.

Update Brand Name

You can update the brand name displayed to your customers in the following places:

• On transaction and refund emails sent to customers.
• On the links sent to customers for Payment Links, Payment Pages, Invoices and Subscriptions.
• As the beneficiary name when you create a Smart Collect Customer Identifier. Know more about

  Smart Collect

  .

Example

While creating the Razorpay account, you provided the name as Acme Corp; now, you want to change it to Acme Co.

To update your brand name:

1. Log in to the

   Razorpay Dashboard

   .
2. Click Account & Settings in the left navigation.
3. Click Branding under the Checkout settings section.
4. Click the edit icon in the Brand Name field.
5. A list of recommended brand names appear.
   • Select one of the names from the list, or
   • Enter a custom brand name. Ensure that the custom name you are entering is similar to the business name or your business website domain.
6. Click Save Changes.

The brand name appears updated on the Dashboard and will reflect on all the above-mentioned places.

Update Importer-Exporter Code (IEC)

You can update the Importer-Exporter Code on the Razorpay Dashboard.

• The IEC is a code issued by the Indian Director General of Foreign Trade (DGFT) to Indian companies to export goods from India. You can apply for an IEC from the

  DGFT website

  .
• Submit your IEC if you have one, sell physical goods, or sell services and utilise certain benefits under India’s Foreign Trade Policy.

To update your IEC Code:

1. Log in to the

   Razorpay Dashboard

   .
2. Click Account & Settings in the left navigation.
3. Click Select Code next to the Purpose Code field.
4. A list of Purpose Codes appear. Select a Purpose Code and click Next.
5. Enter the 10-digit IEC and click Next.
6. Review and click Confirm.

The Purpose Code and IEC appear updated on the Dashboard.