Frequently Asked Questions (FAQs)

Find answers to some Frequently Asked Questions (FAQs) about Razorpay.


1. What is Razorpay?

Razorpay is a global payments solution provider that allows businesses to accept, process and disburse payments with its product suite. We give you access to payment modes such as credit card and debit card.

We provide a secure link between your website, various issuing institutions, acquiring banks and other payment gateway providers.

2. How can I start using Razorpay products?

To start using any Razorpay products, you need to sign up with Razorpay. Know more about

.

3. There are so many Razorpay products. How do I know which one is best for my business?

Please read the section about

as per your business needs. You can also raise a support request for an expert opinion.

4. I have signed up now. What do I do next?

You can log in to the Dashboard, fill out the activation form and submit the same.

5. How long can I access the features in the test mode? Is there a trial period?

You can access the Dashboard in test mode for as long as you like. However, you would need to submit your activation form to accept live payments from customers.

6. I have not received a verification email from Razorpay. How do I proceed?

An email with the subject line Razorpay Software Private Ltd | Confirm Your Email is sent to your email address. In case you are not able to locate the same in your inbox, we suggest that you check the spam folder.

If the email is not available in the spam folder as well, raise a ticket through the support team and we will check this for you.

7. I do not have a website. Can I still use Razorpay?

Yes, you can use Razorpay to accept payments even if you do not have a website or mobile app. Check out our

.

8. How do I sign up for a test or sandbox account?

After logging in, you can sign up for an account on the Dashboard and useĀ 

to try out the products.

9. How do I apply for a job at Razorpay?

Thank you, for your interest in being a part of the Razorpay team. Know more about the

at Razorpay.

10. I have noticed a bug in your product, how do I report it?

If you have discovered any security vulnerabilities associated with any of our Razorpay services, we do appreciate your help in disclosing them to us in a responsible manner. Know more about

.

11. Can I delete my Razorpay account?

You can only suspend your Razorpay account by contacting

, it cannot be deleted.

1. What are the ecommerce plugins supported by Razorpay? How do we integrate it on our end?

We support the following Payment Gateway ecommerce plugins:

2. How do I find my Razorpay credentials?

The email/password is only used to log in to the Dashboard. To authenticate against the API, you will need to generate a KeyID, and KeySecret. Know how to generate

.

3. How do I find the base URL for Razorpay API?

The current Razorpay API is versioned at v1, so all requests should be made here https://api.razorpay.com/v1/.

4. How do I find sample code for my server language?

The sample applications are hosted on GitHub. You can find the links to these under the Sample Application section on our

.

5. How to create a Razorpay API instance?

The instance creation method differs based on the platform. Refer to the relevant

.

6. Where can I find the API references?

Refer to the

.

7. What are the platforms supported by Razorpay?

We support a range of web and mobile platforms. Refer to the

.

8. The platform I am integrating with is not listed on your webpage. Can I still integrate?

If the required platform/plugin is not listed, you can try integrating it on your own using this

.

1. How much does Razorpay charge per transaction?

Know more about

.

2. Can the pricing be negotiated?

We offer custom pricing under the Enterprise plan. Raise a request with the

to know more.

3. What are the charges involved? Do you charge any set-up-fee?

Refer to our

.


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