Frequently Asked Questions (FAQs)

Find answers to some Frequently Asked Questions (FAQs) about Razorpay.


1. What is Razorpay?

Razorpay is an Indian payments solution provider that allows businesses to accept, process and disburse payments with its product suite. We give you access to all payment modes including credit card, debit card, net banking, UPI, and popular wallets including JioMoney, Mobikwik, Airtel Money, Freecharge, Ola Money and PayZapp.

We provide a secure link between your website, various issuing institutions, acquiring banks and other payment gateway providers.

List of

.

2. How can I start using Razorpay products?

To start using any Razorpay products, you need to sign up with Razorpay. Know more about

.

3. If I have created an account for Razorpay Payment products, do I still need to create an account with RazorpayX?

If you have an existing Razorpay account for Razorpay Payment products, you can use the same user id and password for RazorpayX. Know more about

.

4. There are so many Razorpay products. How do I know which one is best for my business?

Please read the section about

as per your business needs. You can also raise a for an expert opinion.

5. I have signed up now. What do I do next?

You can log in to the Dashboard, fill out the activation form and submit the same. Know more about

.

6. How long can I access the features on the test mode? Is there a trial period?

You can access the Dashboard in test mode for as long as you like. However, you would need to submit your activation form to accept live payments from customers.

7. Does Razorpay support payments via bank transfers?

Yes, you can accept payments via bank transfers using the

payment method on Razorpay Checkout. If you do not have a website or app, you can use our product .

8. I have not received a verification email from Razorpay. How do I proceed?

An email with the subject line Razorpay Software Private Ltd | Confirm Your Email is sent to your email address. In case you are not able to locate the same in your inbox, we suggest that you check the spam folder.

If the email is not available in the spam folder as well, raise a ticket through the

and we will check this for you.

9. I do not have a website. Can I still use Razorpay?

Yes, you can use Razorpay to accept payments even if you do not have a website or mobile app. Check out our

.

10. How do I sign up for a test or sandbox account?

After logging in, you can sign up for an account on the

and use  to try out the products.

11. Does Razorpay provide Invoices?

Yes, you can use Razorpay Invoices to create and send invoices to customers and accept payments. Know more about

.

12. How can I collect subscriptions from my customers?

You can offer subscription plans to your customers with automated recurring transactions on various payment modes. Know more about

.

13. Can I know more about the split payments solution?

Razorpay Route allows you to split payments between third parties, sellers or bank accounts. Using Route, you can easily manage settlements, refunds, reconciliations and make vendor payments. It is helpful for businesses that disburse payments in a one-to-many model. Know more about

.

14. How can I earn money from Razorpay?

We are a payment solutions provider and help businesses to accept payments online. If you have a business venture and are looking to accept payments online, you can

with us. Also, we offer a referral program wherein you can refer a business to Razorpay. Know more about .

15. How do I apply for a job at Razorpay?

Thank you, for your interest in being a part of the Razorpay team. Know more about the

at Razorpay.

16. I have noticed a bug in your product, how do I report it?

If you have discovered any security vulnerabilities associated with any of our Razorpay services, we do appreciate your help in disclosing them to us in a responsible manner. Know more about

.

1. What are the ecommerce plugins supported by Razorpay? How do we integrate it on our end?

2. How do I find my Razorpay credentials?

The email/password is only used to log in to the Dashboard. To authenticate against the API, you will need to generate a KeyID, and KeySecret. Know how to generate

.

3. How do I find the base URL for Razorpay API?

The current Razorpay API is versioned at v1, so all requests should be made here https://api.razorpay.com/v1/.

4. How do I find sample code for my server language?

The sample applications are hosted on GitHub. You can find the links to these under the Sample Application section on our

.

5. How to create a Razorpay API instance?

The instance creation method differs based on the platform. Refer to the relevant

.

6. Where can I find the API references?

Refer to the

.

7. Can I accept customer payments using Paytm wallet?

Yes, you can provide Paytm as a payment method for your customers via Razorpay. Know more about

as a payment method.

8. What are the platforms supported by Razorpay?

We support a range of web and mobile platforms. Refer to the

.

9. Do you support cryptocurrency business models?

No. As per RBI regulations, we do not support online payments for crypto businesses.

10. The platform I am integrating with is not listed on your webpage. Can I still integrate?

If the required platform/plugin is not listed, you can try integrating it on your own using this

.

1. How much does Razorpay charge per transaction?

Know more about

.

2. Can the pricing be negotiated?

We offer custom pricing under the Enterprise plan. Raise a request with the

to know more.

3. What are the charges involved? Do you charge any set-up-fee?

Refer to our

.

1. Can I avail the early settlement feature for international payments and reduce my settlement period from T+7 working days?

Yes, you can apply for early settlement on international payments at an additional charge. Please reach out to our

.

2. Can NGOs accept international payments via Razorpay?

Due to certain compliance guidelines, we cannot provide the international payment feature by default to NGOs. However, we are open to reviewing and enabling international payments on a case-to-case basis.

If you are an NGO and want to accept international payments via Razorpay, please reach out to our

.

3. Does Razorpay support companies registered outside India?

Yes, Razorpay serves businesses registered in India and

.

4. How I do display different currencies (other than INR) on the Razorpay Checkout to my customers?

  • You must get the enabled on your Razorpay account to accept payments in currencies other than INR.
  • The native currencies like USD and SGD, which are a part of the , can be updated as a part of the currency parameter on the payment request.
  • Raise a request with the to display any currencies that are not a part of the above list.

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