About Errors

Razorpay APIs, when fired, can have either a successful response or a failure response. All successful Razorpay API responses return with HTTP Status code 200. In case of failure, a JSON error response is returned with the relevant error parameters.

This error response helps to:

• Map and analyse top failure reasons.
• Identify the source of failure. It can be due to customer action or external factors (Razorpay, Gateway, Bank or Network).
• Identify the payment step and the exact failure reason. Display valid responses and provide meaningful next steps to your customers.

{
  "error": {
    "code": "BAD_REQUEST_ERROR",
    "description": "Authentication failed due to incorrect otp",
    "field": null,
    "source": "customer",
    "step": "payment_authentication",
    "reason": "invalid_otp",
    "metadata": {
      "payment_id": "pay_EDNBKIP31Y4jl8",
      "order_id": "order_DBJKIP31Y4jl8"
    }
  }
}