Frequently Asked Questions (FAQs)
Find answers to frequently asked questions about Recurring Payments using UPI.
The maximum transaction amount allowed is ₹15,000 when using UPI as a recurring payment method. Any auto debit above ₹15,000 undergoes an additional authorisation from the customer.
Refer to the
.The below table gives information about the frequently used intent-supported PSP apps on different platforms and checkout integrations.
Watch Out!
- You should contact our to enable UPI Intent on standard checkout. Watch this video on how to get it enabled.
- UPI Intent is not supported for @okaxis handle.
The below table gives information about the frequently used intent-supported PSP apps for TPV on different platforms and checkout integrations.
Watch Out!
- You should contact our to enable PSP apps other than PhonePe and Paytm on Standard Checkout for UPI TPV. Watch this video on how to get it enabled.
- UPI Intent TPV is not supported for @okaxis handle.
Mandate registrations occur in real time. Once the customer enters the MPIN, the mandate is authorised and a token is created on the customer. You can then use this token for subsequent debits on the customer's account.
No, you cannot charge customer payments in international currencies. UPI mandates only support INR payments.
6. For UPI mandates, how long does it take for the token status to move from the initiated state to the confirmed state?
For UPI mandates, the token status is updated from initiated state to the confirmed state in real-time.
7. For UPI mandates, how long does it take a subsequent charge to move from the created state to the authorized state?
For UPI mandates, subsequent charges are initiated 25 hours after the Pre Debit notification is sent to the customer. Once initiated,
- For amount < ₹15,000: Authorisation is instant as the debit call is made directly to the customer’s bank.
- For amount > ₹15,000: An additional authorisation is requested of the customer. Once received, the amount is debited from the customer's bank.
Pre-debit notifications are notifications sent to consumers 24 hours prior to the payment. These notices intimate the customer ahead of the actual debit, allowing them the option to pause or cancel the e-mandate.
You can revoke a UPI mandate directly from the Dashboard. To do so, cancel the mandate first and then delete it.
No, it is not possible to modify or update a UPI mandate. However, you can cancel the UPI mandate.
Yes, your customers can cancel a UPI mandate from their UPI app.
Yes, your customers can pause a UPI mandate from their UPI app.
No, it is not possible to modify or update a UPI mandate. However, your customers can pause or cancel the UPI mandate from their UPI app.
16. What are some best practices I can follow when creating subsequent payments for UPI recurring payment?
For UPI, do not create subsequent payments on the last day of the cycle. This will cause the payment to fail.
Yes,
is supported on Standard Checkout to collect Recurring Paymennts. The customers can scan the QR using any PSP app and make the payment.Yes, you can restrict your customers from pausing and cancelling the mandate by enabling OC125 functionality. After enabling, the Pause and Cancel mandate buttons are not available on PSP apps as shown in the image below.
This functionality is supported only for lending businesses. Please contact our
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