Troubleshooting & FAQs
Troubleshoot common errors and find answers to frequently asked questions about Shopify.
Follow the
steps to integrate 1 Razorpay with your Shopify store.No, API keys are not required to integrate a payment app with Shopify. OAuth is used to handle the authentication process.
3. I tried connecting 1 Razorpay to my Razorpay account but was unsuccessful. When I try to reconnect, the screen appears different. How should I proceed?
Follow the steps given below to connect 1 Razorpay with your Razorpay account:
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When you try to reconnect, you will get the following screen. Click Manage.
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You will be redirected to a landing page. Click I am an existing user.
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Scroll down and click Login.
Handy Tips
Make sure you log in with owner credentials to connect Razorpay with Shopify successfully.
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Click Activate on the activation screen on your Shopify Dashboard.
1 Razorpay now appears as a Payment Gateway on your Shopify Store checkout.
This completes your integration.
The Activate button may be disabled due to the plugin being integrated into another account or keyless authentication not being enabled. To enable the Activate button:
- Check for Integration with Another Account: Verify if you have integrated your Shopify Store with a different Razorpay MID. If yes, revoke access under applications and retry the 1 Razorpay .
- Enable Keyless Authentication: Ensure keyless authentication is enabled from Razorpay's end. To enable keyless authentication contact our .
This error occurs when there is a discrepancy between the email IDs used in Shopify and Razorpay.
You can
6. I get a blank screen when I try to log in to the Razorpay account while integrating/migrating 1 Razorpay, and I am unable to proceed further. How to proceed further?
A blank screen appears when the email id used to log in to Razorpay doesn't match the email ID registered with owner access on Razorpay. Make sure that you log in using the correct email ID.
To uninstall any Razorpay payment app from your Shopify store, follow these steps:
- Log in to your Shopify admin panel and navigate to Settings→Payments.
- Click Add payment methods.
- Click Search by provider and type Razorpay. This will show all the Razorpay payment apps installed on your Shopify store. Click the Razorpay app that you wish to uninstall.
- Scroll down to the bottom and click the Uninstall button to remove the app from your Shopify store.
This will successfully uninstall the selected Razorpay payment app from your Shopify store.
To avoid confusion, uninstall the legacy version of the plugin and
the current plugin version (1 Razorpay).After migrating your website to Shopify, you need to integrate with the official Shopify 1 Razorpay plugin, as your previous Payment Gateway integration from the old platform will not be carried over. Follow the
and once activated, your payment gateway will be displayed at checkout, allowing you to accept payments.Shopify has launched a new payment platform, which requires existing and new payment apps to meet a new set of secure guidelines. Razorpay has built a new app, 1 Razorpay, that complies with these new rules.
Watch Out!
Your customers' payments will fail if you do not upgrade to the 1 Razorpay app at the earliest. So, you must upgrade to 1 Razorpay to provide an uninterrupted payment experience to your customers.
You can upgrade to 1 Razorpay by following a simple migration process. Know more about
.All Shopify and Shopify Plus merchants must migrate to the 1 Razorpay payments app to continue accepting payments without service disruptions.
Only a Shopify Store Owner or Administrator can complete the migration for a Shopify account. They will need Razorpay account credentials to connect the two applications.
Nothing will change for you or your customers if you upgrade to the 1 Razorpay app. If you do not migrate, Razorpay will not appear as a payment option for your customers once the old Razorpay app is deprecated.
16. My customer is getting the following error when they make payments on my Shopify store, "There was an issue processing your payment. Try again or use a different payment method." What should I do?
Your customers may get the following error when making payments.
Uninstall and reinstall the 1 Razorpay App from your Shopify store to resolve the error.
To uninstall the app:
- Open your Shopify store in incognito mode.
- Navigate to Settings → Payments. Click Manage on 1 Razorpay.
- Go to Deactivate 1 Razorpay and click Uninstall 1 Razorpay. This uninstalls the 1 Razorpay app.
Follow the
steps to install the plugin again.Watch Out!
Ensure you uninstall and reinstall the app instead of only deactivating it.
If your plugin still does not accept payments, contact
.You might have only integrated with Razorpay Direct - Credit Card Plugin, which supports card payments only. To accept UPI, Netbanking, Wallets and Cards at checkout, you need to
, which is Razorpay's full payment gateway app for Shopify.18. The Razorpay payment option has disappeared from my Shopify checkout after I added another payment provider. Even after removing it, Razorpay does not show up and I see the error "This store can't accept payments right now." What should I do?
Active payment method customisations typically cause this issue in your Shopify admin. When adding multiple payment providers, these customisations may conflict and prevent Razorpay from appearing at checkout.
To fix this, follow the steps below:
- Navigate to Shopify Admin → Settings → Payments → Payment Method Customizations.
- Disable or remove all customizations listed under this section.
- Save the changes and refresh the checkout page.
Once the payment customizations are removed, the Razorpay payment option should reappear at checkout.
If the issue persists, contact our
.You can test a payment for 1 Razorpay on the Shopify store by switching to test mode. Know more about
Handy Tips
Once you successfully make a test transaction, ensure you uncheck the Enable test mode option to accept live payments.
20. After migrating to 1 Razorpay, the checkout option for 1 Razorpay appears at the bottom of the list of gateways. Is it possible to move the Razorpay checkout option to the top of the list of gateways?
No. It is not possible to rearrange the order payment options via the store settings of the Shopify Dashboard as it is a limitation from Shopify's end.
Razorpay facilitates only payment collection. The partner is solely responsible for sending invoices or payment receipts with GST details to customers. To provide GST-compliant receipts, partners can use
product when collecting payments.No, currently you can connect only one MID to your Shopify Store.
Handy Tips
Make sure you log in using the correct Razorpay merchant id (MID) credentials via the Shopify Dashboard.
No, Shopify currently supports only one Razorpay account integration per store. If you want to integrate a different Razorpay account, you need to
the existing integration first and then the new account.24. I have two ecommerce websites owned by my company. If I connect both websites to my Razorpay account, will the customers be redirected to the correct webpage after payment?
Yes, when customers pay through Razorpay on either of your connected websites, they will be redirected to the website they purchased from.
No, Shopify does not support Subscriptions. The Ecommerce platforms that support Subscriptions are Woocommerce, Magento, and Open Cart.
The Shopify 1 Razorpay plugin currently supports only currencies that use 2 decimal units. For example: USD, EUR, INR. It does not support currencies with 0 decimal (for example, JPY) or 3 decimal units (for example, BHD).
Razorpay does not provide a direct plugin integration for accepting payments through Meta Ads. However, you can use Razorpay Payment Pages with
to track payments and conversions from your Ad campaigns.No, Razorpay Route API is not supported for Shopify integration. Only the
is supported for Shopify stores.Was this page helpful?