Payments

Magic Checkout

Woocommerce

Configuration

Configure WooCommerce Options

Configure COD and shipping charges, COD intelligence, coupons, international shipping and more on your Razorpay Magic Checkout and WooCommerce Dashboard.

You have various configuration options available on your Razorpay and WooCommerce Dashboard. You can perform the following configurations to suit your business needs:

Cash on Delivery

You can use this setting to enable COD on your store and configure the rules for selectively showing COD to customers based on specific locations, products, order amounts and more.

To enable COD settings:

  1. Log in to the

    Razorpay Dashboard

    and navigate to Magic Checkout → Setup & Settings → Platform Setup.
  2. Select WooCommerce from the Platform drop-down list. Paste the

    WordPress Address or Site Address

    in the Domain hyperlink field and click Next.
  3. Navigate to the COD Settings → COD Setup.
  4. Enable COD as a payment option.
    COD settings
  5. Select the Type of setting.

Basic

These COD settings are based on the cart value and zones, applicable for all the products irrespective of the product categories. Follow the steps given below:

  1. Configure the Cart order value by selecting an option based on your requirement:

    • Charge COD Fee: Charge a COD fee to customers who opt for the COD payment method. You can configure the order range and set a corresponding Fee accordingly.

      1. Click + Add slabs.
      2. Enter the minimum and maximum order value for which the fee should apply.
      3. Enter the Delivery price. For example, if the Min Order Value is ₹400, the Max Order Value is ₹1000, and the Fee is ₹50, a ₹50 COD fee is applied to any order value in this range.
      4. Click Save slabs.
        Create COD eligibility slabs with COD charges
      5. Click + Add rate slabs if you want to create more slabs.

    • Free COD: No COD charge will apply within the configured order range. The customer cannot view the COD payment method if an order value does not fall within the configured range.

      1. Click + Add slabs.
      2. Enter the minimum and maximum order value for which no COD charge should apply. For example, if the Min Order Value is ₹800 and the Max Order Value is ₹1200, the COD charge will not apply if the order value falls in this range.
      3. Click Save slab.
        Create COD eligibility slabs
      4. Click + Create more slabs to create more slabs.

    Watch Out!

    In the Basic type of setting, you cannot create overlapping slabs. For example, if you have already set a slab with a minimum order value of ₹200 and a maximum order value of ₹600, you cannot add another slab within that range, such as a minimum order value of ₹300 and a maximum order value of ₹500.

  2. In the COD zones section, click + Add zones to create shipping zones where COD is applicable.

  3. Enter the Zone name.

  4. Select the country, state, and city where the COD charges configured in the previous step should be applicable. Click Confirm.

    Create COD zones

  5. Click Save & apply.

  6. Navigate to Manual Zipcode upload and click Upload Zipcodes to offer COD only to specific zipcodes.

    Upload zipcodes to offer COD only to specific zipcodes

    Handy Tips

    • Download the sample CSV file.
    • Enter the zipcodes as individual rows in column 1.
    • Upload the file in .CSV format. Maximum file size supported is 50 MB.

  7. Drag the file or click click to upload.

    Watch Out!

    • You can only upload one file at a time. Uploading another file will overwrite the older file.
    • You cannot edit an uploaded file; you can only delete it and upload a new file.

Advanced

Configure COD settings based on the cart value and zones applicable to specific product categories. Follow the steps given below:

  1. In the Cart order value section, click + Add slabs.

  2. Enter the minimum and maximum order value for which the fee should apply.

  3. Enter the Delivery price. For example, if the Min Order Value is ₹400, the Max Order Value is ₹1000, and the fee is ₹50, a ₹50 COD fee will apply to any order value in this range.

    Handy Tips

    If you do not want to charge a COD fee, you can create slabs and enter ₹0 as the delivery price.

  4. Click Save slab.

    Create advanced COD eligibility slabs

  5. Click + Create more slabs if you want to create more slabs.

  6. In the COD zones section, click + Add zones to create shipping zones where COD is applicable.

  7. Enter the Zone name.

  8. Select the country, state, and city where you want to apply COD charges configured in the previous step. Click Confirm.

  9. You can configure COD based on either the zone or product categories.

    • Zone Configuration: Manage applicable COD slabs and rates for different zones.
      1. Click + Set zone configuration.
        Set zone configuration
      2. Select the slabs based on your requirement and click Save configuration. It is mandatory to configure all the zones you create. The COD charge applies to each zone based on the slabs you select.
        Select zone-wise COD slabs
      3. Click Save & apply.
    • Product categories: Create Product categories to establish custom rates or zone restrictions for different categories.
      1. Enable the Product categories setting. Once you enable this setting, the Zone configuration field will not appear.
      2. Click + Add categories.
        Add product categories
      3. Enter the Category name.
      4. Select the products of your choice that you want to add to the category and click Confirm. You cannot add the same product in different categories.
      5. Click + Create more categories if you want to add more product categories.
      6. Click + Set category configuration to configure the zones and slabs for each category.
        Set category configuration
      7. Select the serviceable zone for the selected category and choose the slabs based on your requirements. For example, if you want to set configurations for the product category, Topwear, select the order range for this category on which COD should apply for each zone.
      8. Click Save configuration. It is mandatory to configure slabs for all the zones you create.
        Config zone and slabs for each category
      9. Click Save & apply.

Feature

Block List

You can create a blocklist for high-risk customers who often return products on delivery, resulting in damaged products during transit, high returns, refund issues, and more.
The customers mentioned in the blocklist based on the order phone number, email ID, device IP and shipping zip code will not be eligible for COD.

Handy Tips

  • Only the Owner and Admin roles have access to this feature.
  • Blocklist will work only if you enable COD as a payment option.

Follow the steps given below:

  1. Log in to the

    Razorpay Dashboard

    and navigate to Magic Checkout → Setup & Settings → Platform Setup.
  2. Select WooCommerce from the platform drop-down list. Paste the

    WordPress Address or Site Address

    in the Domain hyperlink field and click Next.
  3. Navigate to COD Setup → Block List.
  4. Click + Add New Blocklist.
  5. You can either upload a list or enter it manually.

    • To upload a list:

      1. Download the sample file.
      2. Add the required data to the file. A maximum of 1M rows are acceptable in the file.
      3. Upload the file in .CSV format. Maximum file size supported is 50 MB.

    • To manually enter the list:

      1. Select the Type from the drop-down list.
      2. Enter the values. You can enter up to 20 values by separating them with a comma based on the type.

      Handy Tips

      Enter the values in a valid format as given below:

      • Phone number: 10-digit phone number with the country code. For example, +919000090000.
      • Zip code: 6-digit zip code.
      • Device IP: For example, 123.123.123.123.
  6. Click Confirm.
    Confirm
  7. A pop-up page appears with the list of items added. Review the list and click Add To Blocklist.

The orders that fall under this list will not be eligible for COD.

RTO

You can either opt for the automated option by enabling COD intelligence or manually review COD orders.

COD Intelligence

Enable COD Intelligence to detect incorrect/non-serviceable addresses. This allows Magic Checkout to decide whether to show a particular customer the cash-on-delivery option based on their buying history, thus increasing the delivery percentage and reducing RTO rates. To enable COD intelligence:

  1. Log in to the

    Razorpay Dashboard

    and navigate to Magic Checkout → Setup & Settings → Platform Setup.
  2. Select WooCommerce from the platform drop-down list. Paste the

    WordPress Address or Site Address

    in the Domain hyperlink field and click Next.
  3. Navigate to RTO Reduction Setup → RTO Reduction.
  4. Toggle on COD Intelligence and click Enable COD Intelligence in the confirmation pop-up modal.
Enable COD intelligence

You can disable COD Intelligence if required. This will enable the COD option for all the customers, including those considered risky by Magic Checkout. Once you enable COD intelligence, the RTO Analytics tab will appear. Know more about

RTO Analytics

.

Handy Tips

  • Magic Checkout automatically disables the cash on delivery option in case of high-risk customers who often return products on delivery resulting in damaged products during transit, high returns, refund issues, and so on.
  • You must enable COD Intelligence if you opt for RTO protection.

Manually Review COD Orders

You can manually review COD orders to filter out potential RTO orders and, based on our insights, decide whether to offer customers the COD option.

  1. Log in to the

    Razorpay Dashboard

    and navigate to Magic Checkout → Setup & Settings → Platform Setup.
  2. Select WooCommerce from the platform drop-down list. Paste the

    WordPress Address or Site Address

    in the Domain hyperlink field and click Next.
  3. Navigate to RTO Reduction Setup → RTO Reduction.
  4. Toggle on Manually review COD orders.
    Enable manual Review
  5. Enter the Consumer Key and Secret. Follow the steps given below to generate API keys:
    1. Log in to the

      WordPress account

      and navigate to WooCommerce → Settings.
    2. Navigate to Advanced → REST API.
      REST APIs
    3. Click Add Key.
    4. Enter the required details and click Generate API key.
    5. Copy the API keys and paste them onto the Razorpay Dashboard. Click Submit.
      Submit keys
  6. Click Enable manual review.

Once you enable manual review, you can review the COD orders and take necessary actions. Refer to the

COD Orders

section for more information.

RTO

You can either opt for the automated option by enabling COD intelligence or manually review COD orders.

COD Intelligence

Enable COD Intelligence to detect incorrect/non-serviceable addresses. This allows Magic Checkout to decide whether to show a particular customer the cash-on-delivery option based on their buying history, thus increasing the delivery percentage and reducing RTO rates. To enable COD intelligence:

  1. Log in to the

    Razorpay Dashboard

    and navigate to Magic Checkout → Setup & Settings → Platform Setup.
  2. Select WooCommerce from the platform drop-down list. Paste the

    WordPress Address or Site Address

    in the Domain hyperlink field and click Next.
  3. Navigate to RTO Reduction Setup → RTO Reduction.
  4. Toggle on COD Intelligence and click Enable COD Intelligence in the confirmation pop-up modal.
Enable COD intelligence

You can disable COD Intelligence if required. This will enable the COD option for all the customers, including those considered risky by Magic Checkout. Once you enable COD intelligence, the RTO Analytics tab will appear. Know more about

RTO Analytics

.

Handy Tips

  • Magic Checkout automatically disables the cash on delivery option in case of high-risk customers who often return products on delivery resulting in damaged products during transit, high returns, refund issues, and so on.
  • You must enable COD Intelligence if you opt for RTO protection.

Manually Review COD Orders

You can manually review COD orders to filter out potential RTO orders and, based on our insights, decide whether to offer customers the COD option.

  1. Log in to the

    Razorpay Dashboard

    and navigate to Magic Checkout → Setup & Settings → Platform Setup.
  2. Select WooCommerce from the platform drop-down list. Paste the

    WordPress Address or Site Address

    in the Domain hyperlink field and click Next.
  3. Navigate to RTO Reduction Setup → RTO Reduction.
  4. Toggle on Manually review COD orders.
    Enable manual Review
  5. Enter the Consumer Key and Secret. Follow the steps given below to generate API keys:
    1. Log in to the

      WordPress account

      and navigate to WooCommerce → Settings.
    2. Navigate to Advanced → REST API.
      REST APIs
    3. Click Add Key.
    4. Enter the required details and click Generate API key.
    5. Copy the API keys and paste them onto the Razorpay Dashboard. Click Submit.
      Submit keys
  6. Click Enable manual review.

Once you enable manual review, you can review the COD orders and take necessary actions. Refer to the

COD Orders

section for more information.

Convert COD Orders to Prepaid

With Magic Checkout, you can urge customers who chose cash on delivery while placing an order to convert COD orders to prepaid by offering discounts or incentives post-order placement.

Converting orders to prepaid can help you increase order commitment, reduce RTO, streamline operations and enhance customer trust. Know how to

convert COD orders to prepaid

.

Shipping Options

Following are the configuration options available under shipping:

Method 1: Razorpay Dashboard (Recommended)

You can use this setting to configure the shipping rates at a product, zone and method level for your customers.

Watch Out!

If you configure the shipping setting on the Razorpay Dashboard, any shipping setting configured on any plugins or your ecommerce platform will not apply.

To configure the shipping options based on your requirement:

  1. Log in to the

    Razorpay Dashboard

    and navigate to Magic Checkout → Setup & Settings → Platform Setup.

  2. Select WooCommerce from the Platform drop-down list. Paste the

    WordPress Address or Site Address

    in the Domain hyperlink field and click Next.

  3. Navigate to Shipping Setup. You can either select Magic Shipping or WooCommerce as the Shipping Type.

  4. Click Add Profile in the Custom Shipping Profile section.

    Navigate to Shipping settings on the Razorpay Dashboard

  5. Click + Add category in the Product categories section.

    Add product categories to configure shipping

  6. Enter the Category name and select the products of your choice. You cannot add the same product in other categories. Click Confirm.

  7. Click + Add zones in the Shipping zone section to create zones where shipping is applicable.

  8. Enter the Zone name and select the country, state, and city of your choice.

    Add shipping zones to determine the shipping charges for each zone

  9. Click + Upload zipcodes to offer shipping only to specific zipcodes. You can either upload the zipcodes in this profile or in the default shipping profile.

    Handy Tips

    • Download the sample CSV file.
    • Enter the zipcodes as individual rows in column 1.
    • Upload the file in .CSV format. Maximum file size supported is 50 MB.
    • Uploaded zipcodes are compatible only with Basic COD settings.

  10. Drag the file or click click to upload.

    Watch Out!

    • You can only upload one file at a time. Uploading another file will overwrite the older file.
    • You cannot edit an uploaded file; you can only delete it and upload a new file.

  11. Click + Add shipping method and configure the Shipping method & rate for all the shipping zones added in the previous step.

    Configure the shipping rates for each zone

  12. Enter the Delivery Name and Description of your choice which will appear to your customers on Magic Checkout.

  13. Enter the Rate for the delivery and enable the COD availability if you want to show the cash on delivery payment option on checkout at the shipping method level.

  14. Configure the Shipping slab based on the Amount and Weight of the product and enter the minimum and maximum values respectively. For example, enter the minimum-maximum value as ₹500-₹900. If the amount of the product falls in that range, a shipping rate is applicable on the product.

    Configure the shipping method

  15. Enter the delivery estimated timeline for the customers which appears on checkout.

  16. Click Confirm.

    Configure the shipping method

  17. Once you configure all the shipping zones, click Go Back.

  18. Click + Set Default profile in the Default Shipping Profile (Mandatory) section. Follow all the steps from 7 to 15 to configure the profile.

    Watch Out!

    • It is mandatory to configure the default shipping profile.
    • By default, the shipping settings configured is applicable for products which do not belong to any other shipping profile.

  19. If you selected Magic Shipping as the Shipping Type above, enable Magic Shipping below on the Dashboard. To confirm the action, click Yes, enable.

    Watch Out!

    • Once you enable Magic Shipping, it surpasses all shipping configurations from any plugins or your ecommerce platform and prioritise our configurations.
      Enable Shipping settings on the Dashboard
    • You will get a pop-up if you have not opted for

      COD Engine

      and

      COD order to prepaid

      . Enter the Consumer Key and Secret. Follow the steps given below to generate API keys:
      1. Log in to the

        WordPress account

        and navigate to WooCommerce → Settings.
      2. Navigate to Advanced → REST API and click Add Key.
      3. Enter the required details and click Generate API key. Copy the API keys and paste them onto the Razorpay Dashboard. Click Submit.
        Submit keys

Method 2: WooCommerce Dashboard

For the shipping cost to reflect on the Checkout, ensure all the shipping zones are added. To add the shipping zones:

  1. Log in to your

    WordPress account

    .

  2. Navigate to WooCommerce → Settings and click the Shipping tab.

    Shipping settings

  3. Add the appropriate Shipping Zones and the respective Shipping Method.

    Handy Tips

    Add the shipping charges if required; otherwise, the order will process for free shipping.

    Watch Out!

    Magic Checkout does not support multiple shipping methods for a region. For example, if you have enabled free shipping and flat rate shipping methods for a particular region, then Magic Checkout will only consider free shipping as the shipping method.

    Shipping Zone and methods

  4. Enable COD for the shipping methods, if required. Navigate to WooCommerce → Settings and click the Payments tab.

    Shipping Zone

  5. Scroll down to Cash on Delivery and select the Enable cash on delivery check box.
    Add the same shipping methods in the Enable for shipping methods field to enable COD for shipping methods and click Save changes.

    Shipping method COD

Shipping Charges

You can configure shipping charges based on the location or cart amount via Woocommerce plugins such as

Table rate shipping

and

Advanced free shipping

.

Logistics Partners

You can integrate Magic Checkout with following logistics partners to easily fetch delivery status details. This is a mandatory step if you have opted for

RTO protection

:

Logistics partners

International Shipping

You can allow customers to enter an international zipcode for delivery.

To enable international shipping:

  1. Log into the

    Razorpay Dashboard

    and navigate to Magic Checkout → Setup & Settings → Platform Setup.
  2. Select WooCommerce from the Platform drop-down list. Paste the

    WordPress Address or Site Address

    in the Domain hyperlink field and click Next.
  3. Navigate to Shipping Setup and enable International Shipping.
    enable international shipping for customers

Coupons

You can offer discounts to your customers by adding coupons.

To add coupons:

  1. Log in to your

    WordPress account

    .

  2. Navigate to Marketing → Coupons.

  3. Click Add Coupons or select a coupon from the list.

  4. Add a Description for the coupon.

    Handy Tips

    Step 4 is mandatory and the coupon will reflect on Checkout only if a description is added.

  5. In the

    Razorpay Dashboard

    , navigate to Magic Checkout → Setup & Settings → Platform Setup.

  6. Select WooCommerce from the Platform drop-down list. Paste the

    WordPress Address or Site Address

    in the Domain hyperlink field and click Next.

  7. In the Checkout Setup tab, the Coupon Settings fields are auto-filled. If you want to show all the available coupons directly on Magic Checkout, enable Auto fetch coupon.

    Enable Auto Fetch coupons to show all the available coupons on Magic Checkout

  8. Click Save settings.

Handy Tips

If you want to display specific coupons on checkout instead of all, you can provide a list of coupons you would like us to whitelist. Write to us at

magic-checkout-support@razorpay.com

and include the coupon names and descriptions.

Separate Billing Address

You can collect the customer's Billing Address separately from the Shipping address.

To collect the billing address separately:

  1. Log into the

    Razorpay Dashboard

    and navigate to Magic Checkout → Setup & Settings → Platform Setup.
  2. Select WooCommerce from the Platform drop-down list. Paste the

    WordPress Address or Site Address

    in the Domain hyperlink field and click Next.
  3. Navigate to Checkout Setup, enable Capture billing address and click Save settings.
    enable separate billing address capture for customers

Capture Customers GSTIN Details

You can capture your customer's GST details from the Razorpay Dashboard. To capture GSTIN details:

To capture GSTIN details:

  1. Log into the

    Razorpay Dashboard

    and navigate to Magic Checkout → Setup & Settings → Platform Setup.
  2. Select WooCommerce from the Platform drop-down list. Paste the

    WordPress Address or Site Address

    in the Domain hyperlink field and click Next.
  3. Navigate to Checkout Setup, enable Capture GSTIN? and click Save settings.
    Capture customers GST details
  4. After the customers place an order, you can view the GST details on WooCommerce and Razorpay Dashboard.
    • WooCommerce Dashboard: On the WooCommerce Dashboard, navigate to WooCommerce → Orders. Select the required order number and view the details on right-hand side.
    • Razorpay Dashboard: On the Razorpay Dashboard, navigate to Transactions → Orders and select the required Order Id to view the details.

Capture Order Instructions

You can enable your customers to enter order instructions if any at the checkout. For example, customer may want a particular order to be expedited. To capture order instructions:

To capture order instructions:

  1. Log into the

    Razorpay Dashboard

    and navigate to Magic Checkout → Setup & Settings → Platform Setup.
  2. Select WooCommerce from the Platform drop-down list. Paste the

    WordPress Address or Site Address

    in the Domain hyperlink field and click Next.
  3. Navigate to Checkout Setup, enable Capture order instructions? and click Save settings.
    Capture customer order instructions if any
  4. After the customers place an order, you can view the GST details on WooCommerce and Razorpay Dashboard.
    • WooCommerce Dashboard: On the WooCommerce Dashboard, navigate to WooCommerce → Orders. Select the required order number and view the details on right-hand side.
    • Razorpay Dashboard: On the Razorpay Dashboard, navigate to Transactions → Orders and select the required Order Id to view the details.

Google and Facebook Analytics

Activate Google and Facebook Analytics based on your requirement to track orders.

To activate Google and Facebook analytics:

  1. Log in to the

    WordPress account

    and navigate to Woocommerce → Settings.
  2. Click Payments.
  3. In the Payments tab, scroll down to Razorpay and click Manage to edit the settings.
  4. Scroll towards the end and activate Google and Facebook analytics based on your requirement.
    enable google and facebook analytics
  5. Click Save changes.

Related Information

Troubleshooting and FAQs

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