API ReferenceIntegrationsKnowledge Base

Reminders for Payment Links

You can send your customers automated SMS and email reminders for Payment Links. Using reminders helps you:

Reminders can be sent:

Note:
Reminders will be set only for Payment Links in Issued and Partially Paid states.

Step 1: Configure Reminder Settings in Dashboard Settings#

Follow these steps to enable reminders for Payment Links through the Razorpay Dashboard. This is a global setting, meaning once enabled all Payment Links would have reminders configured for them. You may choose to manage reminders for individual links.

Navigate to SettingsReminders and enable Reminders for Payment Links.

The configuration for Payment Links reminders differs in case link is created with an expiry date.

For Payment Links with Expiry Date#

If you have set an expiry date for the Payment Link, you can configure three reminders based on the expiry date. For example, if you have issued a Payment Link with expiry date as 30 Nov 2019, you can set three reminders:

Expiry Date

Reminders to be sent

30 Nov 2019

3 days before expiry date - 27 Nov 2019
2 days before expiry date - 28 Nov 2019
1 day before expiry date - 29 Nov 2019.



For Payment Links without Expiry Date#

If you have not set any expiry date for Payment Links, you can configure three reminders to be sent after the issued date. For example, if you have issued a Payment Link on 25 Nov 2019, you can set three reminders:

Issued Date

Reminders to be sent

25 Nov 2019

3 days after issued date - 28 Nov 2019
7 days after issued date - 02 Dec 2019
10 days after issued date - 05 Dec 2019.



Advanced Settings#

Select the Channels through which the reminders must be sent. Available channel options are SMS and email.

Note:
Customers will receive the reminder email or SMS only if the contact and email details were provided when the payment link was created.

Edit Reminder Configurations#

You can edit the reminder configurations at any time.

  1. Reschedule reminders.
    This can be done by changing the reminder frequency. For example, changing Remind 2 days after Issue Date to Remind 5 days after Issue Date.
  2. Change the Channels settings.
    For example, opting for only email reminders instead of both SMS and Email.

Step 2: Enable or Disable Reminders#

You can disable reminders while creating or editing individual and batch Payment Links.

Individual Payment Links#

You can disable reminders for individual payment links. You can do this when creating the payment link via Dashboard or via an API call.

Action

Dashboard

API

Creating Payment Links

via Dashboard

via API

Editing Payment Links

via Dashboard

via API

Batch Payment Links#

Learn how you can disable reminders when creating Payment Links in bulk.

Note:
By default, reminders are not enabled during batch creation of Payment Links.