Customer Complaints
Track, manage and resolve customer complaints submitted via digital feedback or support channels to improve satisfaction and service quality.
Access and resolve customer complaints with transparency and speed. Use this dashboard to stay on top of recurring issues or one-off concerns.
The Customer Complaints page helps businesses manage and resolve customer grievances efficiently. By listing all submitted complaints in one place, the dashboard enables timely action and enhances the overall customer experience.
This section enables businesses to search, filter, and respond to customer complaints, helping resolve issues faster and improving customer satisfaction.
- Track complaints per store or customer
- Assign internal owners for resolution
- Mark status as Open, In Progress or Resolved
- Link complaints to transaction or survey responses
The Customer Complaints section offers the following features:
The main table displays the following information for each complaint:
- Customer Phone Number
- Email Address
- Store Name
- Complaint Type
- Date of Complaint
- Complaint Description
Businesses can search for complaints by:
- Phone Number
- Email Address
- Store Name
This allows quick access to specific customer issues.
The filter option enables businesses to sort complaints based on the date of submission. This helps prioritise recent or time-sensitive grievances.
Clicking the View button (represented by an eye icon in the actions column) allows businesses to:
- View the customer's digital bill associated with the complaint
- Review the complaint in full context before responding
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