Manage Subscriptions

Reactivate, refund, cancel or put an existing Razorpay Subscription on hold for Magento plugin.


Update the Subscription Product🔗

Razorpay Subscriptions plugin for Magento does not support updating an existing subscription product.

Creating a new subscription product is recommended instead of updating an existing one. You cannot update the details of a subscription for a customer or upgrade or downgrade the subscription for them once it has gone live.

If you modify the details of an existing subscription product on WooCommerce and make a test payment, it will appear as a New Plan on the Razorpay Dashboard. Hence, you must cancel the existing subscription and create a new one, and hereafter the customer will have to subscribe to the newly created subscription.

When a subscription has been put on hold, you can use the reactivate option to restart the subscription once you successfully charge the customer's card. This changes the subscription status to active on the Razorpay Dashboard. Note that the reactivate button will only be displayed where the payment is not due.

Cancel a Subscription🔗

The cancel option is used to cancel the subscription altogether. You can cancel a subscription:

  • Immediately OR
  • At the end of the current billing cycle

Following are the steps to cancel a subscription:

  1. Navigate to WooCommerceSubscriptions.
  2. Hover over the subscription you want to put on hold and click Cancel.

Once an existing subscription is cancelled, it cannot be restarted.

Pause a Subscription🔗

The suspend option is used to pause the subscription.

When a store manager suspends a subscription, all payments will stop for the period the subscription is suspended.

Following are the steps to pause a subscription:

  • Navigate to WooCommerceSubscriptions.
  • Hover over a subscription to see actions that can be performed on the subscription.
  • To temporarily pause a subscription, click Suspend.

Resume a Subscription🔗

The reactivate option is used to resume the subscription.

When a subscription is reactivated, the payment schedule will continue as before the subscription was suspended.

Following are the steps to pause a subscription:

  • Navigate to WooCommerceSubscriptions
  • Hover over a subscription to see actions that can be performed on the subscription.
  • To resume a suspended subscription, click Reactivate.
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