Skip to main content
Available in🇮🇳 India
  1. How can a customer make a payment to a Smart Collect virtual bank account or UPI ID?


The customer can make a transaction to the bank account via a simple NEFT, RTGS or IMPS transaction from their preferred internet banking portal. In case of a virtual UPI ID, the customer can add the UPI ID in their UPI PSP (Payment Service Provider) app and make a payment.

  1. Can a customer make payment to a virtual bank account via an offline transaction?


Yes, customers can visit their bank and fill out an RTGS form, or a NEFT challan with the beneficiary details provided by Razorpay and initiate a transfer from their account.
Note: Customers cannot deposit cash into a virtual bank account. Only NEFT, RTGS or IMPS transactions are permitted.

  1. What does a Smart Collect virtual bank account look like?
    Exactly like a normal account! Here’s an example:

Account NumberIFSC: RAZR0000001
Name: Acme Corporation

  1. What does a Smart Collect virtual UPI ID look like?
    Like a normal virtual payment address! Here’s an example:

UPI ID: rpy.payto00000gaurikumari@icici

  1. What name will be associated with a Smart Collect virtual account?

Your merchant billing label will be used as the name on your virtual account.

  1. What happens if a customer makes an NEFT, RTGS, IMPS or UPI payment to a Closed virtual account?
    Once the virtual account is Closed, we will automatically refund all payments back to the source. Refunds are generally processed within 1 business day via the same mode used by the customer.


  1. Can I pass a dynamic merchant identifier via API?
    Currently, this feature is not available.


  1. Is third party validation possible for payments via Smart Collect?
    Payer bank account details are made available in the webhook and reports. As a merchant, you can choose to refund the payment if payer bank account details are not from a KYC verified account.


  1. Can I create virtual accounts in bulk?
    Yes, you can create virtual accounts in bulk. To do this, please contact our support team.


  1. How to close a virtual account?
    A virtual account can be closed in two ways:
    • Automatically, by using the close_by option at the time of virtual account creation, via Dashboard or API.
    • Manually, from the Dashboard or using the API.
      Once a virtual account is in closed state, customers cannot make payments to that account.